Technical Lead

**Project / Program Manager**

**Qualification**:
Science / Engineering graduate
** Responsibility**:
Stakeholder Management
- Responsible for liaising between project teams across locations and the Customer.
- Service Management.
- Participate and provide inputs for release planning.
- Act as the Cognizant Delivery team point of contact for the portfolio.
- Support Service Management / process related activities performed by the SMO with relevant delivery data.
- Coordinate with onsite and offshore teams as necessary during project delivery, including daily connect calls.
- Service Tracking.
- Ensure adherence to SOW requirements including client security and compliance needs.
- Follow up with internal and external stakeholders (Customer and Vendor liaison) to progress tickets to resolution.
- Prepare performance dash boards & management reports.
- Ensure schedule adherence for release requests and notify stakeholders in case of deviations.
- Service Execution.
- Conduct periodic data analysis, perform RCA for any targets missed and customer escalations.
- Report the findings to the Service Manager.
- Implement all Corrective and Preventive actions.
- Deploy process as defined in the process handbook.
- Knowledge Management.
- Liaise with Academy for project level training needs and ensure training plans are made available based on skillset needs.
- Requirements Gathering.
- Participate in requirement gathering JAD sessions and support documentation where applicable (business, functional, UI, usability, data, compliance, data migration, NFR, 3rd party tools & products).
- Raise clarifications with customer / onsite to eliminate any ambiguity on the scope of work assigned from the Client / Project Cocoordinator.
- track to closure any open clarifications with customer / onsite.
- understand and translate requirements into design.
- Resource/ Efforts Estimation and Monitoring.
- Provide input on technical effort estimation to arrive at resourcing plans.
- participate in management reviews and teleconferences and report weekly status and walkthrough to the Project Manager / Client.
- Followup with customer POC to resolve team issues and dependencies.
- raise concerns regarding changes in timelines and expectations with customer point of contact to resolve the same.
- Design &Analysis.
- Develop proof of concept as designed by architect.
- setup development environment for team to work in.
- break up the modules considering technical aspects.
- Understand interdependencies of the various components in work packages that are being developed.
- Create design documents with the support of the architects for the assigned scope.
- conduct peer review, as required.
- Organize design review sessions with various stakeholders to validate design is as per requirements.
- Coding.
- Identify the standards applicable for the work packages / components.
- Familiarize the team with development environment and CTS and customer specific coding standards, guidelines and best practices to be followed through sessions and document sharing.
- Review the code created by team and provide review comments to the developers.
- develop code for core / critical module(s) needed for the project.
- Contribute towards development of framework.
- Develop/ review tier coding, business layer coding, interface development, service development, creation of stored procedures etc as applicable for the work package / project.
- Write efficient queries and understand logical and physical data models.
- follow up with Developers to ensure integration of components (input / output).
- troubleshoot critical technical issues.
- Handle escalations related to critical technical issues.
- create detailed tasks for the scope and share timelines for the same with the team.
- track the status of the tasks assigned, maintain detailed task information for the work packages owned and do periodic reporting.
- conduct technical review and audit.
- Create quality check points for all deliverables.
- estimate at task level in the area of work concerned, measure and report the actual effort against the estimated effort and ensure task progress reporting in C20 or any other applicable tool.
- Prepare and report status for the scope responsible.
- conduct peer reviews in coding and testing phase.
- Defect Management.
- Create training plan for team as identified in the training plan for the project.
- Plan and participate in innovation sessions.
- identify and implement innovative processes to reduce manual intervention and improve productivity based on technology and domain expertise.
- Prepare business case to quantify process improvement (efforts saved etc).
- Identify/ evaluate opportunities for valueadds and implement valueadds for the project.
- Participate in front end delivery audit(s).
- highlight and identify technical risks to project manager.
- Knowledge Management.
- Contribute towards updating knowledge assets, user manual, online help document, installa