Manager, ServiceNow Technical Lead

Join to apply for the Manager, ServiceNow Technical Lead role at KPMG Canada Overview At KPMG, you’ll join a team of diverse and dedicated problem solvers, connected by a common cause turning insight into opportunity for clients and communities around the world. Our Enterprise Solutions Practice is seeking a dynamic Technical Lead for our ServiceNow team nationally. We are looking for candidates that have a passion for service management and automation, hands‑on experience with technology, strong communication skills, and a fit with our culture. What You Will Do As a Technical Lead in our ServiceNow practice, you will use your strong business acumen and be a key member of a high performing team. You’ll be learning from some of the best in the industry and growing your personal skillset while: Designing and implementing a comprehensive ServiceNow solution. Assisting in client ServiceNow architecture design. Coaching and supporting a team of junior developers. Leading ServiceNow implementation engagement projects. Establishing and implementing best practices for processes and configurations to enhance efficiency and effectiveness. Ensuring timely engagement management, delivering client deliverables on time, within budget, and with high quality. Assisting in client pursuits and proposal development with support from senior leadership, collaborating with KPMG leaders to create thought leadership, white papers, and other intellectual assets. Working with clients to assess current‑state processes and tools, defining ServiceNow requirements, and developing and configuring the ServiceNow platform. Supporting the team responsible for the implementation and administration of the ServiceNow installation, including managing system configurations, gathering and documenting user and process requirements, developing workflow customizations, and performing quality assurance testing. What You Bring To The Role Minimum of 3 to 5 years of experience with ServiceNow. At least 2 years of experience in a technical lead role. Proven experience in leading a team of direct reports and the ability to mentor junior staff. ServiceNow certifications will be strongly considered. Proficient in ServiceNow scripting using JavaScript, HTML, CSS, XML, and REST/SOAP web services. Understanding and experience with Business Rules, Script Includes, UI Actions, and all scripted components of ServiceNow. Ability to customize the ServiceNow user interface and Service Portal using UI pages, CMS, CSS, and Service Portal widgets. Knowledgeable in integrations and migrations. Strong understanding of ServiceNow administration settings, with extensive functional and technical expertise of the platform, and experience in delivering medium to large‑scale implementations. Proven ability to troubleshoot technical issues effectively. Experience working in a client‑facing role with both technical and functional stakeholders, demonstrating strong relationship management skills and a passion for client satisfaction and delivery excellence. Demonstrated ability to develop workshop presentations and process documentation, with advanced skills in Microsoft Visio, PowerPoint, and Word. Bachelor’s degree in Computer Science, Computer Engineering, or a related technical field from an accredited college or university, or equivalent work experience. A Master’s degree in Information Systems, MBA, or other related fields is an asset. Strong problem‑solving and troubleshooting skills. Excellent oral and written communication skills, including presentation skills. Fluency in French, both spoken and written, will be strongly considered. Adjustments & Accommodations Throughout the Recruitment Process At KPMG, we are committed to fostering an inclusive recruitment process where all candidates can be themselves and excel. We aim to provide a positive experience and are prepared to offer adjustments or accommodations to help you perform at your best. Adjustments (informal requests), such as extra preparation time or the option for micro breaks during interviews, and accommodations (formal requests), such as accessible communication supports or technology aids, are tailored to individual needs and role requirements. You will have an opportunity to request an adjustment or accommodation at any point throughout the recruitment process. If you require support, please contact KPMG’s Employee Relations Service team by calling 1-888-466-4778. Equal Opportunity Employer KPMG in Canada is a proud equal opportunities employer and we are committed to creating a respectful, inclusive and barrier‑free workplace that allows all of our people to reach their full potential. A diverse workforce is key to our success and we believe in bringing your whole self to work. We welcome all qualified candidates to apply and hope you will choose KPMG in Canada as your employer of choice. #J-18808-Ljbffr