Service Coordinator

1 week ago

Red Deer, Canada The Phone Experts Group of Companies Full time

The Phone Experts Group of Companies is looking to fill the permanent position of Service Coordinator for Telecom and Security.

This position is responsible for coordinating service work and installations. You will be the first line of contact between the customer and the company answering questions about our products and services and fulfilling customers’ needs with accuracy and efficiency. The Service Coordinator provides support to our team of technicians and Operations Managers.

If you have excellent communication skills, a knack for problem solving, prioritizing your time and are extremely attention to detail focused, please submit your resume with cover letter.

Although the position involves working within a team, which is often departmental, you should be self-directed and competent working with mínimal supervision.
- **Responsibilities**:_
- Reception: answer incoming call, prioritize and determine customer requirements
- Dispatch and coordinate technicians, schedule service work and new installations and update pending orders
- Prepare, update and issuing work orders based on troubleshooting according to priority
- Troubleshooting technical issues over the phone
- Process and generate reports
- Account reconciliation
- Contract renewals
- Outgoing mail
- Other admin duties as required
- **What you bring to us**:_
- Self-motivated and the ability to work with mínimal supervision
- Ability to prioritize work
- Strong organizational skills
- Excellent verbal and written communication skills
- Customer service oriented, able to develop and maintain stakeholder relationships

**Job Types**: Full-time, Permanent

Pay: $21.00 per hour

Expected hours: 40 per week

**Benefits**:

- Dental care
- Life insurance
- Paid time off

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift
- Monday to Friday

Work Location: In person

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