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Product Adoption Analyst

3 weeks ago

Etobicoke, Canada Prophix Software Inc. Full time

**See what you can do with Prophix®**

Prophix is a fast-growing global leader in financial performance management. Ambitious finance teams use Prophix One, our Financial Performance Platform, to improve the speed and accuracy of their decision-making with a harmonized user experience, stepping confidently into the next generation of finance.

Headquartered in Etobicoke, Ontario, with offices in 16 cities, we work with a global network of partners across North America, South America, the UK, Europe, and Asia, serving thousands of finance leaders across nearly one hundred countries.

As a Product Adoption Analyst, you will play a key role in supporting customer success and product adoption. You will work closely with customers enrolled in the Continuous Success Package, guiding them through best practices, troubleshooting, and training to maximize their use of Prophix. This role is ideal for individuals with strong communication skills, a finance background, and a passion for customer engagement.

**What You Will Do**
- Support customers in adopting and optimizing Prophix, ensuring they fully leverage its features.
- Provide best practice recommendations and model design guidance to enhance customer workflows.
- Conduct training sessions and enablement programs to improve product proficiency.
- Assist customers with troubleshooting, performance testing, and solution testing.
- Create and maintain knowledge-based content, including written guides and video tutorials.
- Collaborate with internal teams to support customer experience initiatives and improve engagement.
- Work on internal projects as directed by leadership to enhance team effectiveness.
- Analyze customer needs and provide tailored solutions to support ongoing product adoption.
- Maintain strong customer relationships by proactively engaging and ensuring a seamless experience.

**What You Will Bring**

To shine in this role, you will bring a rare combination of experience, technology skills, personal qualities, and education.

**Required Qualifications**
- Post-secondary education in Computing, Business, or Finance/Accounting.
- 1+ years of relevant work experience, preferably in customer support, consulting, or financial software.
- Ability to manage multiple clients/projects concurrently in a fast-paced environment.
- Strong communication, presentation, and organizational skills.
- Proficiency in MS Office Suite, Microsoft SQL Server, and Windows Server.
- Ability to work independently and collaboratively to support customer needs.
- Confidence in interfacing with all levels of an organization.
- Must be legally entitled to work in the country where the role is located. Must be able to travel to the United States, Canada and/or internationally, and have a valid passport.

**Preferred Qualifications**
- Knowledge of accounting and financial concepts (e.g., planning, budgeting, forecasting, consolidation).
- Strong problem-solving and analytical skills.
- Experience with remote assistance technology.
- Software implementation or experience working with FP&A/ERP solutions.
- Ability to prioritize and manage competing tasks in a fast-paced environment.

**Why join?**

**A solid foundation - and a bright future**

Prophix has been a pioneer in finance technology for 35 years and counting. And to further our mission and vision, we’re proud to work with our investors, Hg Capital, to grow our business and expand our market share.

**Community, culture, and purpose**

Phixers (the extraordinary team at Prophix) pursue excellence by creating wins for all, driving continuous innovation, and building purposeful solutions for our customers and partners.

We reward hard work, but we also know that life outside of work is vital. That’s why we provide highly competitive compensation, vacation, and benefits packages, and encourage you to get involved in our many charitable, sports, or knowledge clubs and seasonal celebrations.

Through our Corporate Social Responsibility (CSR) program, we aim to create a lasting impact on the global community with meaningful programs and initiatives. Participate in fundraising activities and get paid to volunteer for causes that matter to you. Our CSR committee also collaborates with local and international charities to donate $50,000 to deserving projects each quarter we meet our profit goals.

Learn more about us on our **Careers Page**

Prophix promotes a diverse, inclusive, and accessible workplace. If you feel like you are a great fit for this role, please apply. While we can’t guarantee an interview, we will consider the full breadth of your experience and background.

At Prophix, we are committed to creating a working environment that is barrier-free. Please advise our Recruitment team if you require reasonable accommodation during the interview and assessment process, and we will work with you to meet your needs.

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