Technician-it Support-level 1

2 weeks ago

SaintLaurent, Canada Quincaillerie Richelieu Ltee Full time

**Who are we?**

Richelieu Hardware is a North American leader and an agent for change in a dynamic and creative industry. We are an importer, distributor and manufacturer of specialty hardware and complementary products.
- Our customers _- More than 110,000 customers in North America: kitchen and bathroom cabinet, storage and closet, home furnishing and office furniture manufacturers, doors and windows, residential and commercial woodworkers, and hardware retailers including renovation superstores.- Our team_ - Over 3,000 people, close to half of whom work in marketing, sales and customer service, nearly 50% of whom are Richelieu shareholders.We are looking to fill a temporary full-time** IT Support Technician** position at our Ville St-Laurent offices with the possibility of extension.

**Position Overview**:
Reporting to the IT Support Director, your role will mainly be to provide IT technical assistance to Richelieu employees.

**More specifically, your main tasks will be**:

- To provide first and second line technical assistance within the Technical Support Center.
- Perform over the phone software troubleshooting and resolve network issues.
- Proceed with the installation of computer stations and other related equipment (printers, servers, microcomputers, etc.).
- Provide support to mobile device users.
- Create reports using the ticketing system.
- Analyze and distribute the requests in the tracking software, classify, prioritize and/or process and distribute requests and incidents to other stakeholder groups, as well as ensuring a follow-up.
- Any other related task.

**Requirements**:

- A minimum of 2 years’ experience in IT support.
- A DEC, DEP or an AEC in computer science.
- Availability to work an 8-hour shift on a schedule between 6:30 am to 8:00 pm.
- Availability to be on call 24/7 during specific periods.
- Ability to work under pressure and in a team.
- Knowledge of networks (TCP/IP, VPN, RDP, Teleworking).
- Knowledge of Windows 7/10, Office 2013/2016/O365.
- Knowledge of Active Directory and Exchange environments.
- Knowledge of video conferencing technologies, MS Teams, ZOOM, etc.
- Ability to analyze and diagnose software and hardware problems.
- Be skilled and quick to research manuals and the Internet to find solutions.
- Good organizational skills and priority management.
- Being proficient at communicating solutions and helping different levels of users, being a good communicator.
- Enjoy contact with people and have a professional attitude.
- Fluency in French and English (verbal and written).
- Who is rigorous and has a facility for detecting problems
- Who is skilled at reviewing and optimizing processes
- Is detail-oriented
- Who has a sense of priority and schedule management

**What we are offering**
- A balance between work and personal life
- The possibility of having a hybrid schedule
- A dynamic and inspiring environment
- A competitive salary that is based on the market.
- A progressive salary driven by performance and managed by objectives results.
- An Employee Share Purchase Plan (ESPP).
- A group insurance plan to meet your personal needs.
- Competitively priced products
- Free parking
- 2023-061-R_

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