Social Media Specialist

2 weeks ago

Waterloo, Canada Voices Full time

Location: London, ON

Voices is the world’s #1 voice marketplace with over 4 million members. Since 2005, the biggest and most beloved brands have trusted Voices to help them find professional voice talent to bring their projects to life.

The role of the Social Media Specialist is to manage the Voices customer-facing social channels (Facebook, Twitter, LinkedIn, Instagram and Threads) to create awareness, engagement, interest and ultimately drive new customers to Voices. In addition, this role will include some project coordination activities as required.

The Social Media Specialist reports to the Senior Manager, Brand Communications.

**Responsibilities**- Create relevant and engaging social posts, including copy and images, by working with and leveraging content developed by the Content Marketing team as well as additional custom social campaigns. Ensure all social content is integrated with overall marketing plans and standards- Ensure all social content is consistent with Voices brand guidelines- Plan and schedule all social content through the social management platform, obtaining approvals as required prior to publication- Record on camera content- Drive engagement through strategic social programs to meet goals- Monitor the social sphere to understand and report on general customer sentiment for both talent and client customer audiences, identifying changes or trends as early as possible- Distribute customer inquiries or other requests that come inbound socially as required, to deliver an amazing customer experience and easy internal hand-off- Seek out and participate in relevant online conversations to further drive brand awareness- Aid in enabling internal employees to share company content on personal social channels- Measure and report on social results and metrics- Monitor and response to reviews on customer review websites

**Required Skills**:
- 2-3 years work experience managing social marketing channels- Excellent communicator and creative thinker, with the ability to write in the brand voice and abide by the brand guidelines- Proficiency with social management platforms- Photography skills a plus- Knowledge of Canva Pro, including the ability to create graphics for social sharing- Comfortable being on camera often

**Educational Requirements**- BA or Social Media diploma, with a focus in marketing

**Equal Employment Opportunities**

Voices values diversity. We're proud to be an equal opportunity employer and consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition or disability.

**Accommodation**

Voices is committed to providing accommodation for applicants with disabilities; please let us know if you require an accommodation during the recruitment process.

**Application Process

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