Restaurant Supervisor, Scotiabank Arena

Company Description

At Maple Leaf Sports & Entertainment Partnership (MLSE), we are committed to creating an inclusive workplace that is representative of our community and where all employees feel they belong and can reach their full potential. We are Canada’s preeminent leader in delivering top quality sport and entertainment experiences and one of North America’s leading providers of exceptional fan experiences. We are the parent company of the National Hockey League’s Toronto Maple Leafs, the National Basketball Association’s Toronto Raptors, Major League Soccer’s Toronto FC, the Canadian Football League’s Toronto Argonauts and development teams with the Toronto Marlies (American Hockey League), Raptors 905 (NBA G League), Toronto FC II (MLS NEXT Pro League) and Raptors Uprising Gaming Club, the Toronto Raptors Esports franchise in the NBA 2K League.

MLSE owns and/or operates all the venues our teams play and train in, including Scotiabank Arena, BMO Field, Coca-Cola Coliseum, Ford Performance Centre, BMO Training Ground, and OVO Athletic Centre. We also provide fans in Toronto with incredible live music and entertainment events, as well as exceptional culinary experiences through our restaurants (e11even and RS) and clubs (Hot Stove Club, ScotiaClub and Platinum Club). Through MLSE Foundation, we have invested more than $45 million into Ontario communities since 2009 and with MLSE LaunchPad, we provide a place where youth facing barriers use sport to recognize and reach their potential.

We achieve all of this through our Common Purpose - to unite and empower our employees to create extraordinary moments for our fans and each other. Come be a part of the team.

**Job Description**:
As a valuable member of the Restaurants Team, you will be responsible for delivering championship fan service to members and guests during a variety of Scotiabank Arena events.

**Responsibilities**
- Lead by example and provide ongoing mentorship/training/motivation to the Premium Restaurant team
- Work with the manager to prepare and coordinate seating plans
- Ensure pre-opening duties are completed and staff are assigned sections
- Verify accuracy of incoming deliveries; ensure they are accurately secured
- Assist in expediting food orders to the dining room
- Ensure order discrepancies are quickly resolved
- Supervise the floor during service; respond to customer concerns
- Ensure closing duties are completed in an accurate manner
- Document service issues and resolutions
- Assist with other administrative functions including employee performance reviews
- Accurately and efficiently coordinate scheduling and attendance records
- Adhere to MLSE service standards and policies
- Follow all MLSE Health & Safety policies and procedures
- Work in compliance with the provisions of the Occupational Health & Safety Act
- Act as a guest service agent for club members
- Perform other duties as required

**Qualifications**:
- Supervisory or management experience in a fine dining or upscale restaurant required
- Smart Serve Certification required
- Extensive knowledge of food and wine, Sommelier Certification an asset
- Solid understanding and practical knowledge of restaurant business principles and service etiquette
- Effective team management experience
- A proactive approach toward day-to-day activities and shifting demands
- Proficient with POS (Point of Sales)
- An aptitude for identifying and assessing details
- Outstanding interpersonal and communication skills
- Shown to perform well under pressure; balance multiple priorities simultaneously
- Work in compliance with the provisions of the Occupational Health & Safety Act
- An ongoing awareness and responsiveness to guest satisfaction
- Must be available to work evenings, weekends and holidays as the need arises
- A winning attitude

Additional Information
- We thank all applicants for their interest, however, only those selected for an interview will be contacted._