Client Customer Service Representative

7 days ago

Ottawa, Canada Pine Environmental Services Full time

**Purpose**

The Client Customer Service Representative’s primary responsibility is to support Pine customers by responding to inquiries on rental equipment, as well as sales of our products and services. These efforts result in the growth of the office. In addition, this role will support our operations and outside sales team, as well as other offices and departments.

**Primary Responsibilities**
- Intake customer inquiries for equipment rental, order status, and general questions
- Develop and issue quotes for our products and services
- Follow up on quotes, record in Pine’s database the outcome
- Review customer orders to confirm that equipment, accessories, consumables, quantities, price, and any special contract instructions are understood
- Communicate customer Order Confirmations and follow up upon delivery
- Update Pine’s database with details and Call-Off information
- Assist in scheduling delivery and pick-up of orders
- Help provide solutions when customers have issues
- Maintaining contract files and customer correspondence
- Record & investigate customer inquiries
- Promote a positive health and Safety attitude/workplace
- Have a basic understanding of our equipment and how it’s used
- Assist in locating equipment and shipping logistics
- Other duties as assigned

**Knowledge, Skills, Core Competencies**
- Excellent Communication Skills
- Written, Verbal, Interpersonal, and Phone
- Ability to think analytically, with a focus on problem troubleshooting
- A flexible and strong team player that can work in a fast-paced environment
- Microsoft Office proficient

**Education/Experience**
- High School Diploma/GED or Higher
- 2 years of Customer Service Experience, preferably in the environmental/safety or rental field

**Environment**

This is a non-safety-sensitive position. Employees will be in an office environment. Employees will bend, walk, stand, and may sit for long periods. This position is 70% sedentary and 30% active and may include activities such as walking, standing, bending, stretching, climbing (ladder). Must be able to lift to 25 lbs assisted or unassisted

Pine Environmental Services reserves the right to revise or change job duties and responsibilities as the need arises. This position description does not constitute a written or implied contract of employment

Pay: $17.00-$19.00 per hour

Additional pay:

- Bonus pay

**Benefits**:

- Dental care
- Paid time off
- Vision care

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Ottawa, ON: reliably commute or plan to relocate before starting work (preferred)

**Experience**:

- Customer service: 4 years (preferred)
- Computer skills: 4 years (required)
- Customer support: 4 years (preferred)

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