Customer Service Representatives

1 week ago

Ottawa, Canada Globedex Financial Corp. Full time

Globedex Financial Corp. is a full service tax and accounting firm. Since our founding, we've built a firm that specializes in helping our clients with problems they may have. Our mission and purpose is to provide affordable products and services that relieve the small-to-medium sized business owner or manager the headaches of the financial aspects of their business. The types of projects we typically perform for clients include tax return preparation and planning, outsourced controller services, bookkeeping and payroll, and consulting for QuickBooks®, and special projects. Our tax return preparation services comprise a variety of clients, including individuals corporations, partnerships, nonprofits, estates, and trusts.
As a Customer Service Representatives, you'll be the first point of contact for our existing customers, ensuring the delivery of first-class customer service. A key requirement of the role is that all activity performed aligns to our values and behaviours, with a customer-centric focus always maintained.

Inbound and outbound calling to our existing customers to manage and resolve their queries.
Complete all CRM updates in a timely and accurate manner.
Demonstrate patience in all customer contact situations utilising your problem solving and interpersonal skills.
Using knowledge gained from training, clarify, and understand the customers' requirements.
Have a proactive attitude and commitment to giving every customer a great experience.
Perform all activity within regulatory standards, GDPR, quality policies.
What makes a great Customer Service Representatives?

Great communication skills
Excellent telephone manner
Energetic & enthusiastic
Good administration skills
A genuine passion for customer service
It takes all kinds of people to make Globedex Financial the success that we are, and we've got a range of benefits to make sure everyone is happy.

Core benefits including pension contributions and life assurance
25 days holiday rising with service up to 28 days
Your birthday off every year
Option to buy up to 10 extra holidays and sell up to 5 holidays per year
Wellbeing support including 24/7 access to a GP, mental health support, get fit programmes and free legal and financial guidance.

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