Vice President, Customer Platforms

Proudly Canadian-owned, Enercare is committed to providing the best services, solutions and advice to make customer’s homes as comfortable as they can be. With Enercare Advantage, we provide affordable clean air and water solutions for homes and workplaces. We are committed to operating in an environmentally responsible way, including keeping as much waste out of landfills as possible, and giving back to the communities where we live and work. Enercare is about putting people first by listening to our customers, continuous improvement and making our organization a destination for building people’s careers.
Come and join one of North America's largest home and commercial services and energy solutions companies We offer comprehensive benefits, a DC Pension Plan and savings match plan. If you are passionate about joining an organization committed to delivering 5 Star Customer Service, we would love to hear from you.
Enercare has embraced a hybrid work environment for the time being as we try different options and technologies to determine what will work best for the future of our people and our organization. Join us with an open mind on the future of work
**Job Title**: Vice President, Customer Platforms
**Status**: Full-Time, Permanent
**Department**: Information Technology
**Location**: Markham - Hybrid
**Job Summary**:
Reporting to the Chief Information Officer, the Vice President of Customer Platforms will play a key role in positioning Enercare to meet its customer needs by driving digital transformation (at scale) and developing and deploying innovative, customer-focused digital products/solutions, including CRM, web/mobile and call center technology solutions. The Vice President acts as a thought-leader on how to most effectively solve digital business and operating challenges for emerging growth as well as capitalize on opportunities. This role will champion digital innovation and enhanced customer experiences while also driving agility and efficiency through operational excellence. The Vice President will have significant exposure and influence across the organization including senior leadership, requiring executive presence and strong communication and presentation skills.

**Responsibilities**:

- Strategic Leadership: Spearhead the development and execution of a comprehensive digital transformation strategy that integrates advanced technologies such as AI/ML, RPA, and cloud computing. Your strategic vision will focus on enhancing customer engagement through innovative digital products and solutions like CRM, web/mobile, and call center technologies.
- Operational Excellence: Drive operational improvements that boost efficiency and agility within the organization. You will be instrumental in refining business processes to align with digital transformation goals, ensuring that new technologies are seamlessly integrated and optimized.
- Stakeholder Collaboration: Collaborate closely with the CIO, various stakeholders, business partners, and technology teams to develop a cohesive and forward-looking technology roadmap which supports the business goals of Enercare. Your ability to foster strong relationships and build consensus across diverse groups will be key to your success.
- Innovation and Customer Experience: Act as a champion of innovation, continuously exploring new technologies and methodologies to enhance customer satisfaction and engagement. You will lead efforts to redesign customer interaction capabilities to be more intuitive, responsive, and user-friendly.
- Team Leadership and Development: Lead and inspire a cross-functional technology team. Develop talent within the team, championing a culture of high performance, continuous improvement, and collaboration towards achieving business goals.

**Qualifications**:

- 10+ years’ experience building and delivering innovative digital customer platform strategies for a significant, high-profile organization of a similar size to Enercare.
- Proven ability to lead, motivate and build teams that deliver services and solutions that consistently exceed expectations
- Demonstrated ability to manage teams/projects in a cross-functional environment and build successful relationships with senior stakeholders.
- Organization and planning skills (strategic, short
- and long-term), strong follow-up and follow-through skills to ensure completion of strategic plans, goals and objectives.
- A passionate problem-solver with expertise in customer experience design. Critical thinking and problem-solving skills, ability to dissect complex problems and processes and drive solutions.
- Demonstrated proficiency in thinking strategically and executing tactically to iteratively develop and launch new business solutions that support the strategic vision.
- Strong bias for action, achieving the near-term imperative of getting things moving quickly, while setting in place the longer-term conditions of success so that the organization can compete digitally.
- Abili