Business Systems Coordinator

**Westburne** is much more than electrical products. We are Canada’s market leader in energy solutions, renewables, lighting, wire & cable, automation and connected network solutions. We have access to the best partners in the industry and we go above and beyond to help our customers and partners grow.

To learn more about Westburne, please visit us at LifeHere.westburne.ca and westburne.ca

**What You Will Do With Us**

As the** Business Systems Coordinator based in** Mississauga, **you will be responsible for

**Responsibilities**:

- Desktop/laptop/thin client/printer support
- LAN support
- Active Directory - User creation, password resets, AD Security Groups
- AS/400 Support (Printers and Printing, User Account Management, Connectivity)
- Adherence to Corporate Standards and procedures
- Additional support functions as required
- Proposing cohesive solutions to solve business needs
- Troubleshoot data connection at the branches or assist with branch setups
- Bilingual support where required

**What You Will Do with Us**:
**Desktop/Laptop/Thin Client/Printer Support/Cell Phone/VoIP**
- New equipment configuration
- Hardware maintenance, upgrade, and replacement
- Troubleshooting, problem diagnosis, and reporting to the service contractor
- Inventory recording, management, and maintenance
- Problem ticket management (JIRA)
- Setup and supporting Corporate approved Cell Phone devices
- Setup and Management of VoIP phones (Cisco Unified)
- Support End-User issues locally and remotely

**PC-Based Application Support**:

- Operating system support (Windows 10 & 11)
- Microsoft Office products support (Office 365)
- Citrix Connectivity on PCs and Thin Clients

**LAN Support**:

- Basic structured cabling requirements
- Level 1 Wired (LAN and WAN) and Wireless Network problem-solving and resolution
- Knowledge with Wireless equipment (Meraki)
- Basic understanding of VPN

**Active Directory**:

- Basic understanding of Creating AD User Accounts and Groups
- Password reset, unlocking locked AD User Accounts
- Knowledge and understanding of AD security groups and File Folder Security Groups

**AS/400 Device Support**:

- Level 1 diagnostics and problem determination of AS/400 attached terminals and printers
- Maintain and support technical teams in all system installations
- Coordinate and support all Branch relocations relating to systems

**Who Are You**:

- Community College or University degree in an appropriate discipline, preferably Information Technology, Business Administration or Engineering
- A minimum of three (3) years of varied related experience in working with LAN/WANs, Active Directory, Citrix, Break/Fix hardware, VOIP, or an equivalent combination of education and experience
- CompTIA A+/Network+/Security+ Certification(s) would be an asset
- A demonstrated ability to effectively collaborate with cross-functional teams
- Demonstrated proficiency with Microsoft Office and Microsoft Windows
- Strong organizational and analytical skills
- The ability to work in a fast-paced environment
- Excellent written, verbal, and communication skills
- Knowledge of the electrical distribution industry is considered an asset

**What We Offer**:

- Our employees enjoy a positive work-life balance while thriving in an environment that is ever-changing and motivated by new and exciting challenges
- We offer competitive compensation, a series of benefit options and pension packages, and the organization's opportunity for success and growth
- Rexel Canada Electrical Inc. provides equal employment opportunities for all applicants. We encourage everyone to apply

**What Is Next**:

- If this is the right position for you, click apply