Business Analyst

3 days ago

Mississauga, Canada N2P Systems Full time

**About the Role**

You will play a key role in driving requirements, analyzing complex workflows, managing stakeholders, and delivering optimized digital solutions for retail and specialty pharmacy operations.

**Key Responsibilities1. Requirements Gathering & Analysis**
- Collaborate with pharmacists, pharmacy teams, and internal business units to gather and document system and workflow requirements.
- Conduct **gap analysis** and define **functional and non-functional specifications** for development teams.
- Translate business needs into actionable user stories, process maps, and solution documentation.

**2. Technical & Domain Expertise**
- Serve as the **Subject Matter Expert (SME)** for **Pharmacy Management Systems (Kroll PMS)**, IVR, eFax, and OTC workflows.
- Create and maintain **Solution Security Plans (SSPs)** and other technical documentation.
- Troubleshoot system issues, analyze data flows, and provide solutions aligned with pharmacy compliance and best practices.

**3. Stakeholder Collaboration**
- Liaise with pharmacy managers, IT development, QA, and external vendors to align project goals.
- Bridge communication between business and technical teams to ensure delivery consistency.
- Conduct stakeholder meetings, demos, and update sessions throughout the project lifecycle.

**4. Project Management Support**
- Manage multiple initiatives simultaneously within **Agile or Waterfall** frameworks.
- Coordinate **sprint planning**, backlog prioritization, and release schedules.
- Track project progress, report KPIs, and communicate timelines to business leadership.

**5. Solution Design & Implementation**
- Design and document optimized pharmacy workflows for **mobile apps, IVR/eFax systems, and OTC automation**.
- Collaborate with developers to ensure seamless data integration and customer experience.
- Support **User Acceptance Testing (UAT)** — prepare test cases, monitor execution, and validate deliverables.

**6. Continuous Improvement & Innovation**
- Stay current on pharmacy technology trends and regulatory requirements.
- Recommend strategic improvements that enhance accuracy, efficiency, and user experience.
- Contribute to innovation roadmaps for next-gen pharmacy digital platforms.

**Qualifications & Experience**
- **Bachelor’s degree** in Pharmacy, Computer Science, Business Administration, or a related field.
- **10 years** of overall experience as a **Business Analyst**, with at least **6-8 years in the Pharmacy / Healthcare domain**.
- Proven experience with **Kroll Pharmacy Management System**, **IVR / eFax**, and **Pharmacy Mobile Applications**.
- Strong understanding of **pharmacy workflows, specialty pharmacy operations**, and **OTC processes**.
- Hands-on experience with **JIRA**, **Confluence**, **SQL**, **Tableau**, and **Microsoft Access**.
- Familiarity with **Agile methodologies** and **PMP / CBAP** certification (preferred).
- Excellent analytical, problem-solving, and documentation skills.
- Strong communication, stakeholder engagement, and multitasking abilities.

Pay: $50.00 per hour

**Experience**:

- Business Analysis: 8 years (required)
- Healthcare / Pharmacy Systems: 6 years (required)
- Stakeholder Communication: 5 years (required)
- Data Analytics & Reporting: 4 years (required)

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