IT Service Delivery Analyst

**The Opportunity**
- Are you looking for a caring, collaborative, values-driven workplace with inspiring teammates and leaders? Do you have the ambition and desire to be the best and thrive at the most impactful global insurance provider in the world? Look no further than Zurich Canada.

If you have experience in Core, IT services and are looking for a new challenge, we would love to hear from you.

Zurich Canada is currently looking for an IT Service Delivery Analyst to utilizes technical and operational expertise to support and provide recommendations to deliver effective IT services that will meet the day-to-day needs of the business.

Reporting to the Technology Services Manager, you will monitor system availability and performance, taking appropriate preventive actions to minimize downtime.

This is a unique opportunity to build your knowledge and experience for the future in a supportive environment where your voice matters.

This is a onsite role.

**What you will do -**
- Advise and recommend necessary actions to ensure the effective operational delivery of core IT services within your area of responsibility, including:

- Infrastructure
- Network
- Workplace Technology
- Applications
- Desktop Support
- Leverage technology and collaboration skills to deliver solutions and services that align with business strategy.
- Collaborate effectively with internal and external peers and partners.
- Maintain methods, tools, and standards to ensure consistent service availability and optimal performance.
- Provide technical input for system implementation and ongoing operations.
- Support business projects during the planning stages to ensure consistent design and implementation within the existing or planned infrastructure.
- Contribute to service improvement programs by effectively utilizing key performance indicators (KPIs).
- Troubleshoot network-related issues (LAN/WiFi) using appropriate tools to gather insights and work with system engineers to identify solutions.
- Additional Requirements:

- Occasional business travel as needed.
- Availability for extended hours during peak periods, shift work, and holidays as required.
- Consistent and predictable attendance.
- Onsite visibility as required.

**Job Qualifications**

**What you bring to the table -**

**Required**:

- Bachelors degree and 0 or more years of experience in the information technology area.
- OR
- Zurich Cybersecurity Technician Apprentice, including Associate Degree and 0 or more years experience in the information technology area.
- OR
- High School Diploma or Equivalent and 2 or more years experience in the information technology area.
- AND
- MS Office experience.

**Preferred**:

- MS Teams / UC system support experience
- Strong analytical skills
- Customer service experience
- Strong verbal and written communication skills

**Our Culture**
- At Zurich, we are proud of our culture. We are passionate about Diversity, Inclusion, Equity and Belonging (DEIB). We want you to bring your whole self to work, and we want our employees to be reflective of the communities in which we live and work. Our DIEB initiatives are creating an environment where everyone feels welcome.

We have a collaborative culture where diversity of thought is valued. We value your input and strive to give our employees the tools they need to make an impact.

We care about our employees’ well-being and offer a comprehensive health/benefits plan with varying levels of coverage to suit your specific needs and a competitive total compensation package.

We understand how important it is to rest, recharge and do the things you love. At Zurich, all employees receive a minimum of four weeks of vacation per year to do just that.

We also understand that employees require time off for personal reasons. Maybe you have an appointment during a workday, a cultural or religious holiday you would like to observe, or you need time off to focus on your mental health. Zurich employees receive four personal days per year to be used at their discretion.

We are committed to continuous improvement, and offer access to a comprehensive range of training and development opportunities.

We care about our communities. Our communities are where our customers, people, and shareholders live and work. While we can be proud of the contribution to society Zurich makes through our core business of insurance, we must also give back to our communities through our talent, time and resources.

We have won numerous awards for our workplace culture. We are proud to be one of Greater Toronto’s Top Employers and to have received Insurance Business Canada’s 5-Star Diversity, Equity and Inclusion Award.

**Make a difference. Be challenged. Be inspired. Be supported.**Love** what you do. Work for us**.

**About Us**

A future with Zurich

Now is the time to move forward and make a difference. At Zurich, we want you to share your unique perspectives, experiences and ideas so we can grow and drive sustainable