Process Analyst

**Process Analyst**: **Job ID**: - 226145 **Posting status**: - Open **Organization**: - Ministry of Public and Business Service Delivery and Procurement **Division**: - GovTechON - Infrastructure Technology Services/ Infrastructure Project Delivery **City**: - Oshawa, Toronto **Position(s) language**: - English **Job term**: - 1 Permanent **Job code**: - 5A003 - InformationTechnology05 **Salary**: - $76,231.00 - $109,842.00 Per year - Are you a professional with in-depth “statistical analysis” and “analytics” background? Are you a professional who is good at “reading and understanding numbers”? Do you have experience leading and coordinating data analyses in support of continuous improvement initiatives? Are you an expert in advanced Excel (Pivot Tables, Indexing, References, Database analyses, Projections and Forecasts, etc.)? Are you an expert in preparing dashboards in Power BI? If so, the Infrastructure Technology Services Division is looking for you to join us in the Infrastructure Project Delivery Branch **About the opportunity** As the Process Analyst, you will lead the development and implementation of business processes and procedures to enhance customer focused solutions and integrated service delivery options. You will collaborate with ministries and IT business partners to optimize the use of Planview as an enterprise project management solution, ensuring our projects are delivered in a timely, innovative and cost-effective manner. **About the Infrastructure Project Delivery Branch** Residing within the Ministry of Public and Business Service Delivery and Procurement, the Infrastructure Technology Services (ITS) Division provides the underlying infrastructure for all Ontario government IT, supporting critical ministry and agency systems. The Infrastructure Project Delivery branch is responsible for delivering IT solutions to support government services to be more accessible, convenient, and cost effective. We provide: - Leadership in program and project delivery and guidance on proper project governance - Publishes KPI metrics on project progress and successes - Expert advice to senior management for decision making - Leadership in continuous process improvement initiatives Note: This position is located at 222 Jarvis Street, Toronto or 33 King Street West, Oshawa, however alternate work arrangements may be available (with occasional travel to Toronto)**How we support diversity, inclusion and accessibility**: We are committed to build a workforce that reflects the communities we serve and to promote a diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable workplace. Visit the OPS Anti-Racism Policy and the OPS Diversity and Inclusion Blueprint pages to learn more about the OPS commitment to advance racial equity, accessibility, diversity, and inclusion in the public service. We offer employment accommodation across the recruitment process and all aspects of employment consistent with the requirements of Ontario's Human Rights Code. Refer to the "How to apply" section if you require a disability-related accommodation.**About the job**: - Provide expertise in the development and management of methodologies for various types of I&IT projects. - Identify process gaps, make recommendations and implement change for process improvements - Deliver regular and ad hoc metrics and project delivery service reports as they relate to infrastructure project delivery performance, leveraging tools such as Power BI dashboards. - Provide advice, guidance and support to project practitioners on project management processes, and the use of an Enterprise Project & Portfolio Management tool such as Planview. **What you bring to the team**: **Project Management**: You have: - experience in key aspects of project management such as financial management, resource management, issue/risk management, change management and communication management concepts. **Analytical and Problem-Solving Skills**: You can: - gather and organize information through research methods, conduct evaluations to develop options and recommendations - demonstrate knowledge of analytical methods and techniques, and computer software to lead business/operational/financial process analyses - monitor continuous improvement initiatives through benchmarking, performance measurement, and evaluation. **Communication Skills**: You can: - prepare briefing notes, business cases, feasibility analyses, presentations, and other strategic documents to support strategic recommendations on system, processes, and organizational changes. - represent Senior Management at internal/external committees and makes presentations to stakeholders, clients, and service providers to ensure that the business needs and priorities are recognized. - use oral and written communication skills to prepare and present briefing notes, business cases, advice, presentations, recommendations, and reports to senior management; estab