Automation & Process Improvement Manager

**Introducing the National Arts Centre**
The National Arts Centre (NAC) is Canada's bilingual, multi-disciplinary home for the performing arts. The NAC presents, creates, produces, and co-produces performing arts programming in various streams-the NAC Orchestra, Dance, English Theatre, French Theatre, Indigenous Theatre, and Popular Music and Variety-and nurtures the next generation of audiences and artists from across Canada. The NAC is located in the National Capital Region on the unceded territory of the Anishinabe Algonquin Nation.

At the National Arts Centre, we believe the performing arts are vital to the human experience. A house of dreams for the Canadian performing arts, we work with artists and arts organizations from across this land to revitalize our sector.

Curious to learn more? Read our 2023-2026 Strategic Plan, _The Journey Ahead_.

**Equity, Diversity, Inclusion, Anti-Racism and Accessibility**
We are on a journey, committed to ensuring that equity, diversity, inclusion, accessibility, anti-racism and reconciliation with Indigenous peoples will guide our actions.

**Job Number**:
J1025-0633- **Job Title**:
AUTOMATION & PROCESS IMPROVEMENT MANAGER- **Employment Type**:
Full-Time continuing- **Job Category**:
Information Management Services- **Open Positions**:
1- **Posting Date**:
October 28, 2025- **Closing Date**:
November 30, 2025- **Salary**:
$90,800.00 - $113,500.00/Year- **Language Requirement**:
Bilingual is an asset- **Working Hours**:
Full-time Continuing.
Monday to Friday, 9:00 a.m. to 5:00 p.m. (35 hours per week)- **Job Reports To**:
Senior Information Manager, Archivist and Curator
- Key Activities- The National Arts Centre (NAC) is seeking an Automation & Process Improvement Manager to oversee the organization’s internal operational workflows and productivity tools. This key role involves integrating Artificial Intelligence (AI) and automation tools institution-wide, ensuring efficient data operations while prioritizing and supporting a holistic approach to system efficiencies. This essential role collaborates across the entire institution, optimizing data and administrative operations while strategically enhancing system capabilities to ensure seamless, integrated functionality. Initially focused on improving current IM/IT and financial processes, the Automation & Process Improvement Manager will take on an additional leadership role supporting other enterprise system improvements (e.g. People and Culture, etc.), AI integrations, and other learnings over time.

Reporting to the Senior Information Manager, Archivist and Curator, the Automation & Process Improvement Manager will be a creative, innovative, positive and adventurous teammate who is energized by partnering with colleagues of all disciplines to advance the NAC’s systems to a new digital frontier.- Conduct departmental workflow audits to identify inefficiencies, organizational-wide areas of improvement and recommend solutions;
- Design, manage, and implement new processes, powered by AI and automation, that streamline operations;
- Develop training programs to help employees work smarter, not harder;
- Collaborate with the NAC’s service departments (Finance, Production, Operations, Food & Beverage, etc.) and set guidelines for establishing interoperable systems, allowing data to be shared between departments to support the work of the organization as a whole;
- Develop IM/IT departmental invoice, expense management, reconciliation, and vendor management processes and systems;
- Develop automated inventory management system of IT infrastructure, client devices, and software;
- Update and maintain IM/IT operational processes and documentation (disaster recovery, workflows, triage);
- Other duties as directed by the Senior Information Manager, Archivist and Curator
- Champion the use of collaborative productivity suites, workflow automation tools, and AI technologies across the NAC;
- Lead, educate, and facilitate the organization's transition from analog to digital systems, ensuring a smooth and effective transformation;
- Supporting IM/IT program deliverables, assigned projects/initiatives, management briefings, presentations, and reports;
- Continuously assess and refine internal processes to ensure they align with modern business standards and best practices;
- Stay informed on global advancements and emerging technologies in AI to ensure strategic adaptability and innovation;
- Act as a bridge between departments to foster collaboration and alignment;
- Ensure that tools and systems are well-structured, transparent, easily accessible, documented, and available;
- Performs regular support check-ins and follow-ups with departments to ensure ongoing project viability and success;
- Perform regular reviews and audits of systems to tools to ensure compliance with NAC policy, Government of Canada Standards, and relevant legislation (e.g. Privacy Act);
- Prepares presentations and how-to documents for ease of onboarding