Lead Valet Parking Attendant

**We are hiring a Lead Valet Parking Attendant**

**OUR STORY**

At the Dorian, Autograph Collection and Courtyard by Marriott Calgary Downtown our associates ensure that every guest experience is a masterpiece, blending impeccable service with whimsical intrigue. Our associates are focused on providing our guests with the best stay possible, to help them pursue their passions through travel.

Together we have two unique experiences, with one address, and one team of hospitality professionals dedicated to being the best in everything we do.

**OUR ROLE**

We are seeking a professional and guest service-focused **Lead Valet Parking Attendant**, responsible for leading the Valet Parking team in daily duties to ensure competent, and prompt service to guests, delivering exceptional service and creating memorable experiences, while showcasing what our dual-branded properties have to offer them.

**Key accountabilities include**:
Always provide the highest quality of service to our guests and associates alike, leading by example.

Oversee the Valet Parking team to ensure the safe and efficient parking of guests' vehicles.

Assign tasks, delegate responsibilities, and supervise daily operations.

Train and onboard new Valet Parking team members and ensure they all follow company policies and procedures.

Maintain and update parking logs and ensure proper documentation for all transactions.

Manage and resolve guest complaints and issues in a professional and courteous manner.

Monitor inventory levels and submit requisitions for new equipment or supplies as needed.

Conduct routine inspections of the parking garage and designated areas to ensure cleanliness and safety.

Communicate with management and other departments to ensure seamless coordination of services.

Adhere to all applicable laws, regulations, and guidelines related to valet parking services.

Be a hands-on, productive member of team.

Ensure all safety and security policies and procedures are consistently followed by all team members and that they all report accidents, injuries, and unsafe work conditions.

**YOUR STORY**

A minimum of one (1) year of experience, in a valet parking or similar role, preferably in a hotel/resort environment.

Supervisory experience an asset.

A post-secondary education in Hospitality or other related discipline.

Someone with an outstanding work ethic, along with a track record of reliability, punctuality and an approachable demeanor, with a strong commitment to Safety.

Someone with excellent communication, organizational, and customer service skills.

Someone who places priority on providing guests with the best possible experiences, going above and beyond to ensure total satisfaction and guest loyalty.

An exceptional leader and problem-solver, knowing how to troubleshoot and resolve situations efficiently, guiding and developing the team to do the same.

Excellent computer skills; proficient in the use of Microsoft Office (Word, Excel, PowerPoint).

Able to work well under pressure, multitask and enjoys a fast-paced environment.

Someone who has an impeccable driving record, able to operate both manual and automatic transmission vehicles and possesses a clean drivers abstract.

Able to work a variety of shifts, including weekends and holidays.

Physically able to stand and walk for long periods of time, potentially run when required and be able to lift or carry objects up to 50 pounds or more.

**Benefits of Working for Concord Hospitality**

Concord associates earn competitive wages and are eligible to enroll in our comprehensive benefits package. We offer training and development as well as career advancement opportunities. We thrive on reward and recognition and will provide you and your team ample opportunities to shine within the company as well as within the brand.

**Working for Concord Hospitality**

Concord Hospitality invests in our associates by providing training and development at all levels. Our “Associate First” culture supports and inspires personal development both within the workplace and beyond. Concord’s associates are what our company is built upon, and we strive to recognize them for their hard work, dedication, and commitment to excellence. We value work-like harmony, diversity, and our commitment to provide the best customer service and quality accommodations possible, in every market we exist.

Our cornerstones: Quality, Integrity, Community, Profitability and FUN

If you are a proven top performer, looking for a culture-rich and award-winning company, and you are ready to represent an amazing brand in a great and thriving location we may be the perfect fit