Scheduling Coordinator Assistant

Are you organized, detail-oriented, and ready to support a dynamic team? DiCAN, a leader in GPS/AVL technology and vehicle safety solutions, is looking for a **Scheduling Coordinator Assistant **to work closely with our Scheduling Coordinator in ensuring smooth operations, high customer satisfaction, and efficient technician scheduling. This role is perfect for someone who thrives on multitasking, has a knack for logistics, and enjoys providing exceptional support to both team members and customers.

**About the Role**:As the Scheduling Coordinator Assistant, you’ll be essential in keeping our projects on track and supporting our Scheduling Coordinator. From managing technician schedules and coordinating product inventory to handling customer service requests, you’ll help ensure that our installations and services run seamlessly. You’ll work in a collaborative, fast-paced environment, communicating with technicians, sales teams, and customers to provide timely service.

**Key Responsibilities**:
**1. Scheduling & Coordination**
- Assist in organizing technician schedules for installations and service calls.
- Process daily work orders, preparing them for invoicing and ensuring alignment with quotations.
- Help manage a rolling 3+ month installation calendar and provide key preparation lists for upcoming projects.
- Attend and contribute to weekly team and “Tech Talk” meetings to stay up-to-date on scheduling needs.

**2. Product & Inventory Management**
- Support product inventory management to ensure resources align with scheduled installations.
- Coordinate product orders with suppliers, including cross-border paperwork as required.
- Process and track packing slips for shipments and assist with warranty returns.

**3. Customer Airtime Management**
- Maintain accurate customer records, track airtime usage, and provide updates for billing.
- Calculate monthly airtime figures for invoicing and follow up with the accounting team.

**4. Sales Support & Follow-Up**
- Collaborate with sales reps to provide scheduling and product details for customer trials and installations.
- Follow up on 30-day trials, manage closed deals, and input customer information into scheduling tools.

**5. Customer Service & Communication**
- Confirm installation dates, handle rescheduling, and address customer inquiries.
- Escalate complex issues to the Scheduling Coordinator and participate in regular team meetings to keep communication flowing.

**What We’re Looking For**:

- **Organizational Skills**: Strong multitasking ability with attention to detail to support complex scheduling and inventory needs.
- **Communication Skills**: Effective communication to interact with technicians, sales reps, and customers.
- **Technical Skills**: Proficiency in Microsoft Office, CRM tools like Hubspot, and scheduling software.
- **Customer Service**: Experience in customer service, with a positive, adaptable attitude.
- **Team Player**: Ability to work both independently and as part of a team under the guidance of the Scheduling Coordinator.

**Qualifications**:

- **Education**: High school diploma required; post-secondary education in administration or related fields is preferred.
- **Experience**: 1-2 years in scheduling, administrative support, or inventory management. Familiarity with vehicle safety technology is a plus.

**Why Join DiCAN? **DiCAN offers a collaborative work environment where you’ll play an integral role in delivering quality service to our customers. We value dedication, innovation, and growth, and we’re committed to creating an inclusive, accessible workplace. If you need accommodation during the selection process, let us know, and we’ll work to meet your needs.

DiCAN is proud to be an equal-opportunity employer and welcomes applicants from all backgrounds. We look forward to welcoming a new member to our team who shares our commitment to quality and customer satisfaction.