Reservations Agent

1 hour ago

Whistler, Canada Pan Pacific Whistler Full time

_Do you want to experience the lifestyle in Whistler, BC - Canada's premier ski resort town? _
- **Elevate your Hospitality career at Canada’s Best Ski Hotel**_
Pan Pacific Whistler is looking for a Part time Reservations Agent to support the Reservations operations at our two hotels. Elevate your Hospitality career at Canada’s Best Ski Hotel

**RESPONSIBILITIES**
- Answers phone promptly, professionally with a friendly greeting, and identifying self.
- Promptly answering guest requests (letters, fax, E Mails) within 24 hours
- Daily support to Revenue team, such as, but not limited to, daily opera activities & transactions and OTA inputting.
- Assist the Revenue team with weekly and monthly reporting
- Explain rate structure, available rooms, method of payment/guarantee and cancellation policies, hotel policies, facilities and services to guests.
- Collect pre-registration information such as guest name, address, credit card number, etc.
- Accurately enter guest reservation details into the computer system.
- Review and send written confirmation to the guest.
- Direct guest complaints to appropriate Department Head/Duty Manager.
- Communicate and exchange information with Hotel Sales Department and Front Desk.
- Provide directions to locations within and outside of the Hotel.
- Ensures all duties on task list are completed.
- Perform any other duties as assigned by the Director of Revenue

**QUALIFICATIONS**
- A minimum 3 years previous customer service experience
- In-depth knowledge of Whistler, surrounding areas and of local tourist products
- Ability to communicate fluently in English both written and verbal
- Previous hotel Reservations experience is an asset
- Second language is an asset
- We thank all applicants for their interest however only those selected for an interview will be contacted._

**Job Types**: Full-time, Part-time

**Salary**: $20.00-$22.00 per hour

Additional pay:

- Overtime pay

Flexible language requirement:

- French not required

Schedule:

- Weekend availability

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