Bilingual Help Desk Support

2 days ago

Gatineau, Canada Environment and Climate Change Canada Full time

Who can apply: Persons residing in Canada living in the city of Gatineau/Ottawa or nearby

Type of contract: Casual contract opportunity (90 working days)

**Requirements**:
Bilingual imperative (English & French) - comparable to government BBB
Must be eligible for reliability security clearance or already have security clearance
Minimum of 1 years of direct work experience in a Customer Service/Help Desk capacity
Minimum of 2 years of post-secondary education or a combination of an acceptable combination of Education and work experience.
Ability to quickly analyze issues and determine best course of action using available resources.
Sound judgment to escalate issues to senior members within the help desk Department
Excellent written, oral, and telephone communication skills.
Strong customer service skills
Team player able to work under pressure

Job Duties

Respond to customer service calls in a courteous and professional manner.
Resolve end-user IT issues, such as password reset, software questions, PC hardware problems, Internet connectivity, configurations, and so on related to the CDA Practice Support Services.
Recognize and escalate deeper and more complex issues to Tier 2 Help Desk Analyst
Assist PC and network technicians by troubleshooting software, hardware, and network issues.
Accurately log help desk tickets and resolutions into help desk software management system; maintain vigilant maintenance of this process
Always maintain a high degree of professionalism, courteousness, and friendliness

Working Conditions

Repetitive work.

Qualified applicants should contact Khalil Choueiri

**Language**:
English & French (required)

An interview may be administered.

Reference checks may be sought.

A simulation/situational exercise or role play may be administered.

Work Remotely
- Yes

Pay: $67,831.00-$87,411.00 per year

Schedule:

- Monday to Friday

**Experience**:

- Help Desk: 1 year (preferred)
- technical support: 1 year (preferred)

Work Location: Hybrid remote in Gatineau, QC

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