Veterinary Assistant and Client Service

2 weeks ago

Waterloo, Canada Bridge Street Veterinary Hospital Full time

**About Bridge Street Veterinary Hospital**
Bridge Street Veterinary Hospital is a Fear-Free Certified, Cat-Friendly Certified, and AAHA-accredited hospital. We prioritize personalized patient care with a gentle, fear-free approach and value longevity and thorough communication with our clients.

**Overview**
Are you an empathetic and driven individual passionate about making a difference in the lives of animals? Are you up for a rewarding and meaningful challenge where no two days are the same?

**Responsibilities**:

- Act as the main liaison between clients and the medical staff (veterinarians, technicians) to ensure exemplary patient care and efficiency of the hospital
- Provide prompt and accurate information to clients and assist them with any concerns related to their pets
- Nurture lasting relationships with clients and ensure patients receive quality care for their entire lives
- Collaborate with a diverse team of professionals to achieve superior health outcomes
- Assist veterinarians and veterinary technicians during exams, treatments, and procedures
- Assist veterinarians with note-taking, documentation, follow-up, and client education
- Maintaining patient records, processing referrals, collaborating with specialists
- Assist with reporting of lab results and explanations of care plans and procedures
- Assist with blood draws, laboratory work, radiographs, and more
- Filling prescriptions, taking patient histories, discharging patients with instructions
- Cleaning, stocking, and maintenance of the hospital environment
- ... and so much more

**Requirements**:

- A genuine love for animals and a desire to make a difference in their lives
- Previous experience as a veterinary assistant or veterinary receptionist is highly desirable
- Previous experience with animal care
- Previous experience in a client-facing role, with receptionist duties, or customer service
- Attention to detail, ability to multi-task, time-management, ability to triage/prioritize
- Strong communication skills (written/verbal) and exceptional interpersonal skills
- A pro-active and self-starter attitude
- Kind, gentle, and considerate approach to all clients and patients
- Motivation and passion to learn more and grow professionally
- Training and mentorship related to Fear-Free and Cat-Friendly practices and AAHA-standards will be provided as well as access to various certification courses (Fear-Free, Idexx, AAHA), nutritional support programs, and staff discounts over the course of employment._

**Job Types**: Full-time, Part-time

Pay: $17.75-$21.00 per hour

Expected hours: 1 - 37.5 per week

**Benefits**:

- Company events
- Flexible schedule
- On-site parking
- Store discount

Flexible language requirement:

- French not required

Schedule:

- 4 hour shift
- 8 hour shift
- Day shift
- Monday to Friday
- Morning shift
- No weekends

Work Location: In person

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