Product Representative

**A workplace powered by you**

At BC Hydro, we’re working towards creating a cleaner and more sustainable future for all British Columbians and need
people like you to help us. A career at BC Hydro is meaningful and provides you the opportunity to be part of a talented,
inclusive, and diverse team. We offer a healthy work-life balance, competitive wages, a comprehensive benefits package,
and training opportunities to support you in your career growth. We're proud to be ranked as one of B.C.'s Top Employers
and one of Canada's Best Diversity Employers.

**Product Representative - FTT**

Number of positions: 2 Job Location: Dunsmuir 05

Employment type: Temporary Region: Lower Mainland

Hours of work: Full-time (37.5 hrs/wk) Flexible Work Role: Remote

Annual salary: $ 64,100.00 - 69,200.00

**What you'll do**
- Provides delivery support for a wide range of multi-partner residential Energy Management programs, products and

services. Promotes and provides customer support for programs, products and services to customers.
- Provides delivery support for a wide range of multi-partner residential energy management initiatives. Works with

department staff and other departments to plan, organize, coordinate and resolve issues to enable the delivery of programs,
products and services. Prepares and monitors delivery budgets, targets, costs, qualified product listings, inventory and
resourcing. Writing and updating program delivery policies, processes, guidelines and procedural maps.
- Provides input and feedback for user requirements in the implementation of enhancements to energy management

expectations and business needs.
- Provides contract management and administration support by: working with Program Management to prepare and

evaluate Requests for Proposals for external service contracts; processing contracts and invoices; resolving issues with
external service providers; monitoring contract status and spend; identifying and discussing how to resolve budget limit
expenditures with Program Management; preparing briefing notes on change requests for approval; and extending contract
terms.
- Promotes programs, products and services to customers. Informs customers of promotional offerings from retailer and

government partners. Recommends ways to optimize energy usage by reviewing customers’ billing and consumption
history.
- Provides customer support by: responding and resolving program, product and service issues related to billing, metering,

rates, tariff and rebate enquiries from customers, referrals or escalations from Customer Service groups within a specified
timeframe; working with IT Support, other departments or external contractors as required to resolve customer issues; and
assigning energy efficient product installation and quality assurance jobs to external contractors upon approval of program
- Prepares and provides analysis of activity, achievement, customer feedback, trending and other ad hoc reports on the

quality and effectiveness of energy management programs, products and services for management.
- Identifies and recommends improvements to processes (such as escalations), procedures, guidelines and program

delivery to management.

contractors, department staff, program partners, Customer Service groups and external agencies (such as other utilities and
government agencies).

incentive and rebate payments.
- Prepares and pre-approves customers, contractors and program partners for payment by reviewing and resolving

discrepancies prior to management approval. Resolves system errors with failed payments.
- Performs duties of a minor nature related to the above duties that do not affect the rating of the job.

**What you bring**
- Diploma in business administration or in an equivalent field; plus three (3) years of experience in a customer program

administrative role; OR an equivalent combination of experience, training and education.

required.
- In-house courses in relevant corporate systems and specialized coursework in areas such as customer-focused business

writing would be considered assets.
** What we offer**
- A comprehensive benefits package
- A minimum of 15 paid vacation days
- A lifetime pension
- Flexible work model, depending on your role type
- Training and development courses

** What else you should know**
- Please note we have two Full-time Temporary opportunities and the contract end date will be June 1, 2026.
- Works in a normal office environment. Occasional customer and program partner field/site visits. Occasional climbing of

ladders to move and lift storage boxes of light weight from filing shelves.

any delays.
** Date Posted**:2025-02-28 **Closing Date**:2025-03-07

For internal use 52097573