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Customer Service Librarian
2 weeks ago
**Greater Victoria Public Library**
***Customer Service Librarian**:
**2025-30E and 2025-41E**
**Category**
Library Services, Service Design, Service Delivery and Customer Experience
**Job Type**
Regular, Full-time and Temporary, Full-time
**Posting Type**
External
**Work Location**
Central Branch, Victoria, BC
**Hours per Week**
35
**Salary Range (per hour)**
$48.59 - $50.28 (Pay Band 16)
**Union Membership**
This is a Union Position (CUPE 410)
**DESCRIPTION**
- Do you excel in offering excellent customer service and have a desire to support your local community in literacy?
- Can you help create and implement new approaches to support the Library’s strategic goals?
GVPL is now hiring two full-time Customer Service Librarians to continue our focus on excellent customer service. One position is a regular, full-time position and the other position is a temporary, full-time position.
Both positions will be located in the Central branch, 735 Broughton Street, Victoria, BC, with travel required to other branches.
**Role**
These positions support system wide efficient and effective delivery of front-line services with a focus on excellent customer service. The Customer Service Librarian is responsible for the standardization of system-wide patron service delivery. Responsible for a consistent system wide approach to workflows, orientation, and ongoing training of employees. Acts as an employee resource. The position supports the goals related to Public Services and the strategic priorities of GVPL.
**Education and Experience**
An equivalent combination of education and experience may also be considered.
**Details**
There are two positions available:
**Regular, Full Time Position (2025-30E)**
- _Work schedule - Line 10_
**Tues**9:30 AM - 5:30 PM
**Wed**9:30 AM - 5:30 PM
**Thurs**9:30 AM - 5:30 PM
**Fri**9:30 AM - 5:30 PM
**Sat**9:30 AM - 5:30 PM
In addition to the annual salary, the regular position will be eligible for a comprehensive benefits package, including extended health and dental benefits and a defined-benefit pension plan.
**Temporary, Full Time Position (2025- 41E)**
- _Work schedule - Line 9_
**Tues**9:30 AM - 5:30 PM
**Wed**9:30 AM - 5:30 PM
**Thurs**9:30 AM - 5:30 PM
**Fri**9:30 AM - 5:30 PM
**Sat**9:30 AM - 5:30 PM
In addition to the annual salary, this position will be paid 14% in lieu of benefits.
The end date for this temporary position is April 24, 2026, when the incumbent returns or when the position becomes vacant.
**For both positions**:
- Evening and weekend work may be required.
- Please find a copy of the job description **here**.
Applicants must meet the required qualifications (education and experience, skills, knowledge, and ability) as noted in the job description in order to be considered for a position.
Applicants should provide relevant work experience as noted in the job description. Note: applicants may be required to submit verification of education.
Applicants may be asked to provide a demonstration of their skills and abilities in addition to an interview; details will be provided to applicants in advance to allow time for preparation.
If you are ready to make a positive career change that will provide you with the opportunity to truly make a difference, please:
- Complete the **GVPL Job Application Form**.
The temporary, full-time position is open to internal and external applicants and qualified internal applicants will be given preference.
We thank all applicants for their interest, however, only those applicants considered for interviews will be contacted.
Education : Master’s degree
Experience : 3 years to less than 5 years
