Implementation Consultant

4 weeks ago

Victoria, Canada Clarivate Full time

We are looking for an Implementation Consultant to join our team We seek a candidate who can navigate a variety of environments, influence stakeholders, and thrive in a matrixed environment. If you’re ready to advance your career with an industry‑leading product, we’d love to speak with you. About You – Experience, Education, Skills, and Accomplishments Bachelor’s degree or higher in a related field. 3+ years of relevant experience. It would be great if you also had… Demonstrated ability to manage several complex tasks at once. Excellent analytical, technical, and troubleshooting skills. Master’s degree in library/information sciences or a related technical field. Experience working with Ex Libris or ProQuest products. Background in library workflows and standards. Customer service experience in library or other business/technical settings. What will you be doing in this role? Coordinate, lead, and deliver implementation projects for Ex Libris products. Collaborate with academic and other libraries and their skilled stakeholders, including librarians, deans, and faculty. Gather information from clients and stakeholders to determine their challenges and priorities. Approach stakeholder concerns in a professional, timely manner that strengthens relationships and fosters trust. Seek to understand workflows and how our solutions can best support their day‑to‑day activities. Ensure project success by leveraging strong organizational knowledge, excellent communication skills, and experience in software implementation. Provide advice and support. About the Team An Implementation Consultant works on data analysis & migration, system configuration, technical project management, troubleshooting, and customer support in implementing Ex Libris products. Internally, you’ll work with the Professional Services Department, Product Support Teams, and Alma Migration Operations. Externally, you’ll collaborate with librarians and other staff within libraries. Hours of Work Full‑time, permanent. Ability to travel up to 10%. Although typically performed during normal business hours, occasional off‑hours work may be required. At Clarivate, we are committed to providing equal employment opportunities for all qualified persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non‑discrimination in all locations. #J-18808-Ljbffr

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