Deployment Specialist

**Company Description**
Founded in 2010, MEDFAR Clinical Solutions revolutionizes healthcare with our MYLE Integrated Care platform, the first web-based electronic medical record (EMR) in Quebec. Trusted by 15,000 healthcare professionals daily, we impact over 20 million patients across North America. In 2023, we proudly earned a coveted spot on Deloitte’s prestigious Fast50 and Fast500 lists, a testament to the exceptional contributions of our employees driving our success.

Join us in transforming healthcare locally and globally, as we strive to empower 500,000 care providers to reach 500 million patients by 2030.

As a Deployment Specialist, your primary objective will be to support clinic staff in adopting our web-based electronic medical record system, MYLE. Your role is essential to ensuring a successful implementation tailored to the unique needs and requirements of each clinic. You will play a key role within the integration team, directly influencing clinical processes and providing personalized support to each client.

Under the supervision of your team lead, you will be part of a multidisciplinary team that welcomes new clients and guides them through the adoption of our care management solutions.

**Key Responsibilities**
- Collaborate with the integration team to identify the specific needs of new clients.
Participate in project deployments by adapting your approach based on the size and complexity of each project, using specialized tools.
- Design and deliver structured training programs tailored to both medical and administrative staff.
Lead interactive training sessions to address user questions.
- Plan and configure the technological infrastructure required for the deployment of MEDFAR products.
Develop digital clinical processes that maximize the efficiency of the MYLE product.
- Create engaging presentations and prepare detailed project reports.
Implement corrective and preventive measures to support continuous improvement of clinical workflows.
- Contribute to any other related tasks that support project success and client satisfaction.
The main workplace is located in Quebec, but frequent travel is required, including to other Canadian provinces where MEDFAR operates.
- This role requires a high level of mobility and comfort with frequent travel.
- A strong sense of proactivity and responsibility is crucial for success in this position.

**Qualifications**
- Postsecondary degree in health, education, health technologies, project management, or another relevant field, or equivalent experience.
Between 6 months and 3 years of relevant experience.
- Strong organizational skills, attention to detail, and autonomy.
Excellent customer service mindset and ability to adapt in a fast-paced environment.
- Strong interpersonal skills and the ability to show empathy.
Proficiency in both French and English, spoken and written. Team spirit, versatility, and flexibility.

**Working Conditions**
- Permanent role (40 hours/week)
- Frequent travel by car (and occasionally by plane), depending on weekly needs.
- Flexible schedule and high availability to travel throughout Quebec, eastern Ontario and the Ottawa region.

**Additional Information**
By joining MEDFAR, you will be part of a purpose-driven organization whose product is disrupting and digitizing health care, making doctors’ and healthcare workers’ lives easier, while enabling better patient health outcomes. Becoming a MEDFARian also means having the opportunity to be part of an innovative community and working in a dynamic environment where your work will have a meaningful and tangible effect not only on your team and the business but most importantly on the healthcare industry.
- You decide where you do your best work (at home or the office)
- Flexible hours (work-life balance)
- Generous group insurance coverage as of day 1 of employment
- Break paid between Christmas and New Year
- Annual $ 1,500 training allowance for your professional development
- An entrepreneurial culture of transparency, collaboration, and innovation
- With offices around the world, fluency in both French and English is a must at MEDFAR. Because of the need to communicate with colleagues and/or customers in other provinces or countries, bilingualism enables us to communicate in both languages while promoting the use of French._
- To better understand the self-identification process, please consult _this guide_._