IT Helpdesk Technician

2 weeks ago

Mississauga, Canada Community Fire Prevention Ltd Full time

Do you thrive in a fast-paced environment? Are you looking to join a growing team with opportunities to advance your career? If your answer is yes, then **Onyx-Fire Protection Services Inc. **is the place for you

**WHO ARE WE?**

Onyx-Fire is Canada’s fastest growing fire-protection business, operating across provinces throughout Eastern & Western Canada. We have provided 34 years of fire prevention services to a diverse range of valued clients. A modern company with old-fashioned values, we pride ourselves on being (and remaining) a trusted leader within the Fire Prevention industry.

**THE OPPORTUNITY**:
We are currently seeking a motivated and tech-savvy individual to join Onyx-Fire as a full-time IT Helpdesk support As IT Helpdesk support you will provide top quality technical support to our internal teams.
- Objectives & Responsibilities of the IT Helpdesk support:_
- Perform onsite and remote troubleshooting through diagnostic techniques and pertinent questions.
- Determine the best solution based on the issue and details provided by customers.
- Walk the customer through the problem-solving process.
- Direct unresolved issues to the next level of support personnel.
- Provide accurate information on IT products or services.
- Record events and problems and their resolution in logs.
- Follow-up and update customer status and information.
- Pass on any feedback or suggestions by customers to the appropriate internal team.
- Identify and suggest possible improvements on procedures.
- Adhere to and promote the company's core values, processes, policies and Occupational Health and Safety protocols.
- Additional duties as they may arise.

**OUR IDEAL CANDIDATE**:
You are an enthusiastic and optimistic individual seeking a career full of growth and believe in our core values; you put people first and strongly believe in creating connection and empowering others. You’re comfortable working in fast paced environments both independently and in a team of 9+ members. The successful applicant will contribute to a respectful, flexible, and upbeat team environment that values diversity and inclusion for all.
- 1-2 years of experience as IT help desk support or other customer support role.
- BSc/BA in IT, Computer Science, or relevant field.
- Tech savvy with working knowledge of office automation products, databases, and remote control.
- Good understanding of computer systems, mobile devices, and other tech products.
- Ability to diagnose and resolve basic technical issues.
- Proficiency in English with excellent communication skills.
- Customer-oriented with strong people skills.

**WHAT’S IN IT FOR YOU?**
- Competitive Salary.
- On the job training and opportunity for company paid education.
- Career growth and advancement opportunities. Onyx has nearly doubled in size in the past 12-months, this is your chance to join a rapidly growing company which creates significant opportunity for career progression.
- A supportive and energetic work environment / family friendly culture.
- Company social events (BBQ's, sporting events, holiday parties etc.)
- Benefits Package that includes extended medical, dental, life and AD&D, EAP, disability, and vision care after three months.

**INTERESTED IN THE NEXT STEP TO JOIN US?**

If this opportunity sounds like the right fit for you, please submit your resume today.

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