Warranty Administrator

SFM provides an equitable, inclusive, and growth-focused environment for our staff. We're committed to providing a positive workplace where every individual's uniqueness is embraced, respected and valued.

**Why Choose SFM?**

At SFM, you'll get to play a part in a stimulating industry that sits at the intersection of art, communication, and technology. You will be surrounded by a team of passionate people that instill everything they do with a contagious vigor. Join our team to learn and contribute to an industry going (and growing) through a transformation where modernization and diversification are key to our success. So, if you're keen to be heard and empowered, grow your skillset, and are ready to roll up your sleeves and have fun, reach out to us

**What you'll have at SFM**:

- Progressive, flexible work arrangements with benefits such as:

- A company-wide 4-day work week—a first in our industry
- Hybrid work model
- Flex-time arrangements
- 30-day per year allowance to work from anywhere, globally
- Car charging stations on premises.
- RRSP employer match program.
- Discounted employee pricing on products from the brands we distribute.
- Extended health benefits.
- A place at an organization that has perennially achieved status among Canada's Best Managed Companies.

**Job Statement**

SFM is seeking a motivated and detail-oriented Warranty Administrator who will be responsible for supporting the service department with various tasks related to warranty claims, returns to suppliers, credit requests, RMA’s, work order estimates, billing, parts sales orders, extended warranties, etc.

**Responsibilities**
- Preparing and submitting warranty claims with high accuracy, in accordance with our service agreements
- Preparing and submitting credit memos to suppliers
- Requesting RMA’s from suppliers to return products
- Preparing and submitting required documents to return products to suppliers
- Doing follow-ups with suppliers on outstanding credit memos, warranty claims and replacement orders.
- Invoicing and monitoring extended warranties
- Supporting the RMA and parts desk team in providing RMA’s for repairs and returns, answering customer’s requests related to parts, entering sales orders for parts, etc.
- Supporting the Repairs Coordinator in providing repair estimates to customers, answer inquiries on repairs status, closing work orders, invoicing, credit memos for repairs, etc.

**Qualifications**
- Minimum of three (3) years of experience in a service department, either in an administrative or technical role
- Minimum of three (3) years of experience in a customer service role
- Knowledge of professional sound, lighting products, and musical instruments would be a major asset
- Knowledge of electronic parts would be an asset
- Experience working as a warranty claim administrator would be an asset
- High level of attention to detail
- Excellent customer service skills
- Strong learning skills
- Knowledge of JD Edwards or similar software would be an asset
- Ability to work independently, meet deadlines, and manage multiple tasks simultaneously

**What We Do**

SFM is an award-winning* and industry-leading distributor and go-to-market service provider for the pro audio, musical instrument, live entertainment, and media production industries. This means we help ensure that inspiring brands like Shure, QSC, Pioneer DJ, and Casio are well represented in the Canadian market. Our company began over 40 years ago with a passion for the music industry and commitment to our staff and customers, and this continues today. We owe our success to an innovative and flexible approach, as well as the strong connections we build with the people we serve. SFM provides an equitable, inclusive, and growth-focused environment for our staff, and we are looking for highly motivated individuals to join our team

If you have these qualities and would like to join our team, we'd love to hear from you If this position isn't for you, and you know of someone who would be interested, we invite you to forward this position to them.
- _SFM has been awarded _**_Canada’s Best Managed Companies_**_, an internationally recognized and leading business management award by Deloitte for five consecutive years running._