Receptionist/Administration

3 days ago

Dorval QC HP H, Canada Generatrices Full time

Company Overview

We are a growing generator installation and service company specializing in residential, commercial, and industrial power solutions. We pride ourselves on reliable service, technical expertise, and exceptional customer care.

Position Summary

The Receptionist / Administrator is the first point of contact for customers, suppliers, and service partners. This role is responsible for managing front-desk operations, handling incoming communications, and providing administrative support to the service, sales, and installation teams. The ideal candidate is organized, professional, and comfortable working in a fast-paced, technical environment.

Key Responsibilities

Reception & Customer Service

  • Answer and direct incoming phone calls, emails, and walk-in inquiries professionally
  • Greet customers, vendors, and contractors in a friendly and courteous manner
  • Schedule service calls, site visits, and installations
  • Provide basic information about generator products, services, and maintenance plans
  • Follow up with customers regarding appointments, documentation, and service updates

Administrative Support

  • Create and manage work orders, service tickets, and job files
  • Maintain accurate customer records, contracts, and service histories
  • Assist with invoicing, purchase orders, and data entry
  • Support the sales and operations teams with documentation and reporting
  • File permits, inspection paperwork, and compliance documents as required
  • Order office supplies and manage general office organization

Coordination & Communication

  • Liaise between technicians, installers, suppliers, and customers
  • Track job progress and update internal schedules
  • Receive and log deliveries and equipment shipments
  • Assist with warranty registrations and manufacturer documentation

Qualifications & Skills

  • High school diploma or equivalent (post-secondary education an asset)
  • Previous experience in a receptionist, administrative, or office support role
  • Strong verbal and written communication skills
  • Excellent organizational skills and attention to detail
  • Proficiency with Microsoft Office or similar office software
  • Ability to multitask and prioritize in a busy environment
  • Professional phone etiquette and customer-focused mindset
  • Experience in construction, electrical, HVAC, or trades-based industries is an asset

Working Conditions

  • Office-based position with regular interaction with technicians and customers
  • Standard business hours with occasional flexibility during peak service periods

What We Offer

  • Competitive pay based on experience
  • Supportive team environment
  • Opportunities for growth within the company
  • Training on generator systems and industry processes

Job Type: Fixed term contract

Contract length: 1-12 months

Pay: $16.83-$19.00 per hour

Expected hours: 37.5 per week

Work Location: In person

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