Hotel Night Auditor/ Guest Service Agent

2 weeks ago

Calgary, Canada Clique Hotels & Resorts Calgary Full time

Hotel Night Auditor

Key Responsibilities:

- Verify and balance daily transactions, such as room charges and cash receipts
- Audit guest accounts to ensure that charges and credits are accurately posted
- Prepare and distribute daily reports to management and other departments
- Handle guest inquiries and complaints in a timely and professional manner
- Follow hotel policies and procedures for cash handling and guest privacy
- Perform all front desk duties, such as checking guests in and out, answering phones, and assisting guests with any needs
- Monitor and address any safety and security issues during the night shift
- Follow up on any unresolved guest issues from previous shifts
- Provide assistance to other departments, as needed
- Perform other duties as assigned by management
- Check-in / Check-out guests

**Requirements**:

- High school diploma or equivalent required; some college coursework in hospitality management or accounting preferred
- Minimum of 1 year of experience in a hotel night audit or front desk role
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal abilities
- Proficient in Microsoft Office and hotel management systems (such as Opera or Fidelio)
- Ability to work independently and handle multiple tasks simultaneously
- Ability to work overnight shifts, weekends, and holidays as needed
- Attention to detail and accuracy in financial transactions
- Knowledge of safety and security procedures

Additional Information:

- Starting wage at $17 to $18 per hour (may vary depending on experience)
- Employee discounts on hotel stays and amenities
- Full-time/ Part-time position with potential for growth and advancement within the company.
- Reliably commute or relocate near to Calgary, AB T2E 7Y5 for this job.
- Travelling and accommodation costs are not covered. Assistance will be provided to help find a place locally.

**Job Types**: Full-time, Permanent

**Salary**: $17.00-$18.50 per hour

**Benefits**:

- Company events
- Dental care
- Extended health care
- On-site parking

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Evening shift
- Every Weekend
- Night shift
- Overtime
- Weekends as needed

Supplemental pay types:

- Bonus pay
- Overtime pay

**Experience**:

- Customer service: 1 year (required)

Work Location: In person

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