Program Systems Support Specialist

2 weeks ago

Newmarket, Canada York Region Full time

**Job Description**:
**POSITION PURPOSE**

**MAJOR RESPONSIBILITIES**
- Acts as Technical Liaison for the development, implementation and maintenance of the development tracking system to meet stakeholder requirements.
- Monitors system issues and coordinates resolution with ITS, as required.
- Supports daily operations of the Region’s Development Tracking System.Monitors and coordinates an audit of system files and data to maintain systems data quality and ensure consistency and accuracy.
- Supports distribution of automated reports; builds new reports and ensures that staff can run applicable reports for their business needs.
- Ensures effective interface with other corporate systems ( GIS, BI, document management and repository, and business automation technologies both on premise and in cloud), in conjunction with ITS and DAV staff; ensuring standards are established and maintained, and consistency between databases is maintained and data transfer is accurate, timely and seamless.
- Tests and evaluates system functionality and makes recommendations to management.
- Coordinates and provides guidance during the User Acceptance Testing sessions (both in-class and individual sessions) with end user community to support established release cycle and summarizes results for evaluation.
- Trains development tracking system users to use the system; develops and maintains training materials.
- Collaborates and liaises with development community, internal and local municipal staff on appropriate use of development tracking systems, providing advice, guidance and expertise to ensure consistent and effective systems performance.

**QUALIFICATIONS**
- Successful completion of a Community College Diploma in Information Technology, computer Sciences or approved equivalent combination of education and experience.
- Minimum five (5) years’ experience providing project implementation and support in database technology, database management and data integrity.
- Strong communication skills, with particular emphasis on the ability to explain and document business procedures and processes, as they relate to the Development Planning System, to end users.

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