Call Centre, Central Station Alarm Operator

3 days ago

Winnipeg, Canada ProTELEC Systems Ltd. Full time

As a Call Center, Central Station Alarm Operator, your main responsibility is to process incoming alarms and answer all related incoming phone calls. As an alarm-monitoring operator, you are considered our main workforce of the Monitoring Services Department. We expect you to take an interest in all aspects of ProTELEC and you must be aware of all company policies regardless of department or division. As a team member, we expect that you show any interest in all matters of the central operation and that your knowledge of the equipment and company policies be equal to that of a supervisor.

Core responsibilities:

- CheckMate Alarms
- Elevator Alarms
- DICE Alarms
- SafetyNet Alarms

**Work Conditions and Physical Capabilities**:
Work under pressure, Attention to detail, Tight deadlines, Overtime, Manual dexterity, Fast-paced environment, Sitting (sit-stand desks available)

**Personal Suitability**:
Excellent written communication, Organized, Flexibility, Effective interpersonal skills, Values and ethics, Team player, Excellent oral communication, Client focus

**Security and Safety**:
Criminal record check

**Hours of work**:
Full-time includes days/evenings/weekends
Monday - Friday 4:00 pm - 11:30 pm
- Due to the 24/7 nature of this department, flexibility is essential_

**Requirements**:
Minimum 2 Years’ Customer Service Experience
Call Center Experience is Considered an Asset
Previous Experience in an Alarm Monitoring Station is Considered an Asset
Non-Violent Crisis Intervention is Considered an Asset

Schedule:

- Monday to Friday

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