Practice Manager

We’re Twig Fertility - a leading fertility and reproductive health company dedicated to helping people navigate their fertility journey with personalized care and advanced treatment options. We are on a mission to elevate today’s fertility care and deliver a better experience for one and all - both patients and employees alike. Our modern spaces brings a new definition to what healthcare can look like in Canada.

As an organization, we are continuously challenging the status quo and bringing a more compassionate vision for the way care should be. We believe best-in-class care requires outstanding medicine and manner. That’s why we offer the latest fertility advancements and expertise, paired with a personalized, whole-person approach - all supported by state of the art equipment and a tech-enabled platform that makes accessing care easier than ever.

We are currently seeking a dynamic and experienced **Practice Manager** to join our new Vancouver clinic to lead and oversee our administrative team, ensuring the highest standard of patient care and operational efficiency. This role is located in Vancouver and reports directly to the Clinic Operations Manager.

If you are looking to join a passionate and diverse team at the forefront of fertility care in Canada, let’s chat.

**Who We're Looking For**:

- You are a proven leader - you have a passion for leading teams and developing leadership skills in others
- You are a problem solver, excel in managing projects, and enjoy implementing processes
- You have strong interpersonal skills and are an excellent communicator
- You are empathetic and understand how to build trust and rapport with the team and patients
- You thrive in dynamic and rapidly-changing business environments, and are able to adapt quickly to new challenges and opportunities
- You are a team player - Whether it's your primary role or not, you're always ready to step in and assist anywhere in the clinic
- You are passionate about fertility care and enhancing the patient experience
- You are able to set goals and motivate others to perform and achieve them
- You are not afraid to voice your opinion, challenge ideas (including your own), and have tough conversations
- You are resourceful, inquisitive and know how to find the information that you need

**Your Responsibilities**:

- Oversee daily clinic operations, ensuring efficient patient flow and team performance.
- Champion a patient-centred approach to care and ensure a welcoming atmosphere.
- Manage the reception, billing, and referrals teams,including performance reviews and performance management.
- Oversee patient communications, addressing concerns with empathy and in alignment with clinic standards
- Manage team schedules, ensuring adequate coverage, including weekends and holidays.
- Support recruitment and onboarding of administrative staff.
- Coordinate staff training on clinic policies, protocols, and exceptional customer services
- Foster employee engagement through recognition, feedback, and professional development.
- Ensure adherence to clinic policies and escalate concerns when necessary.
- Ensure compliance with data security regulations and EMR systems.
- Maintain complete and accurate patient records, adhering to documentation standards.
- Ensure adequate clinic supplies and manage inventory effectively.
- Provide feedback to senior leadership on operational challenges and contribute to solutions.
- Foster a collaborative work environment across all departments.

**You Have**:

- Bachelor’s degree in healthcare administration, business, nursing, or a related field (preferred).
- Proven experience in a healthcare or clinic management role.
- Strong leadership skills with a focus on team development and patient experience.
- Excellent organizational and problem-solving abilities.
- Exceptional communication and interpersonal skills.
- Detail oriented with excellent time management skills.

**What We Offer**:

- A collaborative, energetic, and supportive team.
- Competitive salary and benefits package (including fertility benefits)
- Opportunities for professional growth and development.
- An opportunity to join a growing company that aims at nothing short of changing the fertility landscape in Canada. Be part of the success story

This is a full-time role. This role is located in Vancouver, BC.

Our salary offered may vary based upon experience, skillset and years of service, all of which will be assessed throughout the interview process.

Pay: $70,000.00-$90,000.00 per year

**Benefits**:

- Dental care
- Life insurance
- Paid time off
- Vision care

Work Location: In person