IT Analyst

Ready to make a real impact on global health and wellness care?
Practice Better is an all-in-one platform helping health and wellness practitioners run their businesses, care for their clients, and scale their impact. Founded by practitioners in 2016, we're now the leading EHR and practice management platform in the wellness industry, trusted by tens of thousands of practitioners across 70+ countries.

In 2023, we expanded our whole-practice care offering through the acquisition of That Clean Life, bringing nutrition planning into our platform.

We're a remote-first team headquartered in Toronto, made up of curious, driven, and empathetic people building tools that help practitioners create sustainable, independent practices; and do the most meaningful work of their careers. While most of our work happens remotely, we come together regularly for off-sites and team events to stay connected and build together.

Position Summary
We are looking for an
IT Analyst
to join our growing team.

In this role, you will provide technical support and system administration across our core technology stack, ensuring team members have secure, reliable access to the tools they need to serve practitioners worldwide. You'll be a key partner in maintaining our identity and access management systems, troubleshooting technical issues, and contributing to projects that strengthen our IT infrastructure.

The ideal candidate is a proactive problem-solver who balances technical expertise with excellent communication skills, thrives in a remote-first environment, and is passionate about enabling teams through technology.

Note:
Practice Better is a remote-first company with team members across North America. However, this particular role is currently open to
Canadian-based candidates only
, and preference will be given to applicants legally authorized to work in Canada.

What You'll Be Doing

• Remote Technical Support
  : Provide responsive, empathetic help desk support to team members across North America; diagnose and resolve hardware, software, and connectivity issues via Slack, Zoom, and ticketing systems
• Google Workspace Administration
  : Manage user accounts, groups, organizational units, and Google Workspace integrations; optimize collaboration tools and resolve access issues
• Identity & Access Management
  : Administer Okta for user provisioning, deprovisioning, MFA policies, and SSO integrations; manage role-based access controls and ensure compliance with security policies
• Endpoint Management
  : Deploy, configure, and support Windows and macOS devices using Microsoft Intune and Kandji/Iru; troubleshoot OS-level issues and maintain device compliance standards
• Collaboration Tools
  : Administer Slack workspaces including user management, channel governance, app integrations, and workflow automation; support team productivity through effective tool configuration
• Project Contribution
  : Collaborate on IT initiatives such as system integrations, automation improvements, software evaluations, and vendor management

What You Bring

• 2+ years of relevant experience in IT support or systems administration, preferably in a SaaS or healthcare technology environment
• Proven ability to administer Google Workspace at scale, including user management, security settings, and third-party integrations
• Strong experience supporting both Windows and macOS environments, including troubleshooting, software deployment, and device management (Intune & Kandji experience preferred but not required)
• Excellent communication and documentation skills with ability to translate technical concepts for non-technical audiences and create knowledge bases, SOPs, and troubleshooting guides that enable self-service and support distributed teams
• Comfortable working independently in a remote environment while maintaining strong collaboration with distributed teams
• Analytical, curious, and adaptable – you seek solutions, not perfection

Bonus Points

• Hands-on experience with Okta (or similar IAM platforms) including user lifecycle management, SSO configuration, and MFA policies
• Experience with any of the following device management platforms: Microsoft Intune and Autopilot, Kandji/Iru, Jamf, NinjaOne RMM
• Familiarity with Slack administration, workflows, and automation (Zapier, custom integrations)
• AI and Automation workflow creation and tooling (Okta, Slack, Zapier, Claude, ChatGPT for business, n8n)
• Experience with scripting or automation (PowerShell, Bash, Python, or similar)
• Background supporting healthcare technology or regulated industries
• Understanding of certificate management, VPN configurations, or network fundamentals

Compensation & Pay Transparency
At Practice Better, we believe in pay transparency, equity, and fairness. We benchmark compensation against similar-stage, high-growth SaaS companies in both Canada and the United States and review our salary bands regularly to ensure they remain competitive and aligned with market trends.

Each role has a defined pay range based on its level, scope, and geographic location. Final offers are determined by several factors, including experience, demonstrated skills, and location, to ensure consistency and equity across our team.

Anticipated Base Salary Range (Canada):
$65,000 – $75,000 /yr CAD

We take a holistic approach to compensation, combining salary, bonus, equity, benefits, and flexibility. Our goal is to provide total rewards that support both your professional growth and personal well-being.

The range above reflects our expected compensation for this role, based on current market data. Final offers may vary depending on factors such as location, skills, depth of experience, and relevant certifications. All compensation ranges are reviewed regularly and may evolve over time to reflect changes in the market.

What We Offer
Comprehensive Benefits
We offer a robust benefits package for full-time, permanent employees, including health, dental, and vision coverage from day 1, as well as RRSP matching, generous paid parental leave, and annual learning stipends.

Remote-First, Connected Culture
Our remote-first model gives you autonomy and flexibility, with optional access to our downtown Toronto office for in-person collaboration. We also host regular off-sites and team gatherings across North America, because connection, creativity, and shared moments matter.

Wellness and Growth

• Unlimited vacation, built on trust, clear expectations, and real support for taking time off
• Company RRSP program with employer-matched contributions
• Comprehensive health and dental benefits from day 1
• $750 annual Health & Wellness Allowance
• $1,000 annual Learning & Development Allowance to support your growth
• $500 annual Home Office Allowance to set up a productive remote workspace
• Sprout Family: personalized support for family-building and fertility journeys
• Inkblot: confidential, digital mental health support from licensed professionals
• Company-wide holiday closure in December
• Regular virtual company-wide events, lunches, and team socials to stay connected

Thriving at Practice Better
At Practice Better, you are not just an employee. You are part of a mission-driven community dedicated to helping others thrive. You will be trusted with autonomy, encouraged to take ownership, and supported by a team that values curiosity, compassion, and meaningful results.

We believe great culture and great performance go hand in hand. Delivering on our commitments is how we earn the trust of our practitioners and continue to expand our impact. Here, you will find the freedom to experiment, a focus on follow-through, and the opportunity to grow, along with the satisfaction of knowing your work directly improves lives every day.

Our Commitment to Diversity, Equity & Belonging
We know innovation happens when diverse perspectives come together. Practice Better is committed to fostering an inclusive environment where every team member feels valued, supported, and empowered to contribute their best.

If you do not meet every requirement listed above, we still encourage you to apply. Research shows that underrepresented groups often hesitate unless they feel 100% qualified. We are far more interested in your potential, curiosity, and alignment with our values.

We are committed to building a workplace where everyone can do the best work of their careers. We welcome applicants of all backgrounds, experiences, and abilities. Accommodations are available throughout the interview process upon request.

Ready to Apply?
If this sounds like your next step, we would love to hear from you. Join us in shaping the future of health and wellness for practitioners, their clients, and communities worldwide.

Apply Now
→

Official Recruitment Notice & AI at Practice Better
All applications are reviewed directly by Practice Better's internal Talent Acquisition team - no bots, no outsourcing. Legitimate communication from our hiring team will only come from email addresses ending in

or

.
Practice Better will
never
ask for payment, banking details, or personal financial information during the recruitment process. If you receive suspicious communication claiming to represent Practice Better, please contact our team at

to verify its legitimacy.
AI in Recruitment at Practice Better
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