Csr - Customer Service Representative

7 days ago


Montréal, Canada Positive Patterns Investments Ltd Full time

As a Customer Service Representative, you will be responsible for gathering and processing customer and carrier paperwork. This position includes data entry, tracking & tracing of loads, imaging & service oversight, and frequent problem-solving through research of multiple alternatives. You will also be required to call on shipments in transit to get updates and ensure on-time delivery.

**Responsibilities**

  • Assisting customers with inquiries, complaints, and product information
  • Recognizing and escalating priority issues to the relevant department
  • Documenting all customer interactions in a clear and concise manner
  • Offering product recommendations based on the customer's interests and preferences

**Qualifications**

  • Demonstrated experience in Customer Service/Customer Support
  • Strong communication, active listening, and problem-solving skills
  • Ability to handle a high volume of calls in a fast-paced environment
  • Virtual call center experience is an added advantage
  • Familiarity with CRM systems is an added advantage

**Advantages**

  • Demonstrated experience in Customer Service/Customer Support
  • Strong communication, active listening, and problem-solving skills
  • Ability to handle a high volume of calls in a fast-paced environment
  • Virtual call center experience is an added advantage

**Salary**: $16.00-$25.00 per hour

**Benefits**

  • Extended health care
  • Life insurance
  • Paid time off

Flexible Language Requirement

  • French not required

Schedule

  • 8 hour shift
  • Day shift

Supplemental pay types

  • Bonus pay

**Education**

  • Secondary School (preferred)

**Experience**

  • Call center (preferred)
  • Customer service (preferred)

Shift availability

  • Day Shift (preferred)

Work Location: In person



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