Csr - Customer Service Representative

6 days ago

Montréal, Canada Positive Patterns Investments Ltd Full time

As a Customer Service Representative, you will be responsible for gathering and processing customer and carrier paperwork. This position includes data entry, tracking & tracing of loads, imaging & service oversight, and frequent problem-solving through research of multiple alternatives. You will also be required to call on shipments in transit to get updates and ensure on-time delivery.

**Responsibilities**:

- Assisting customers with inquiries, complaints, and product information
- Recognizing and escalating priority issues to the relevant department
- Documenting all customer interactions in a clear and concise manner
- Offering product recommendations based on the customer's interests and preferences

**Qualifications**:

- Demonstrated experience in Customer Service/Customer Support
- Strong communication, active listening, and problem-solving skills
- Ability to handle a high volume of calls in a fast-paced environment
- Virtual call center experience is an added advantage
- Familiarity with CRM systems is an added advantage

**Advantages**:

- Demonstrated experience in Customer Service/Customer Support
- Strong communication, active listening, and problem-solving skills
- Ability to handle a high volume of calls in a fast-paced environment
- Virtual call center experience is an added advantage

**Salary**: $16.00-$25.00 per hour

**Benefits**:

- Extended health care
- Life insurance
- Paid time off

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift

Supplemental pay types:

- Bonus pay

**Education**:

- Secondary School (preferred)

**Experience**:

- Call center (preferred)
- Customer service (preferred)

Shift availability:

- Day Shift (preferred)

Work Location: In person

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