Representative - Customer Service

1 week ago

Montréal, Canada Quincaillerie Richelieu Ltee Full time

**Who we are?**

Richelieu Hardware is a North American leader and a change agent in a creative and dynamic industry. We are an importer, distributor, and manufacturer of specialty hardware and complementary products.

  • Our customers - Over 120,000 customers in North America: manufacturers of kitchen and bathroom cabinets, storage and closets, residential and office furniture, residential and commercial woodworking, as well as hardware retailers including large renovation centers._
  • Our team - 3,000 people, of which nearly half are dedicated to sales and marketing and over 50% are Richelieu shareholders._

How about joining a leading company in specialty hardware in North America, publicly traded and with continuous growth for 50 years

**Position Summary**

Euro Architectural Components a Richelieu's Division is looking for a CSR at our Warehouse Service Counter plays a key role in supporting our customers—both in-person and over the phone—by processing orders, providing product information, coordinating service requests, and ensuring a smooth and professional customer experience.

Location : 9015 Rue Du Champ D'eau, Saint-Leonard QC H1P3M3

**Key Responsibilities**

  • Greet and assist walk-in customers
  • Provide accurate product and service information, including pricing and availability
  • Process orders, quotes, returns, and warranty claims
  • Work closely with warehouse and service teams to ensure timely fulfillment
  • Maintain product knowledge and stay informed on inventory and new offerings
  • Handle customer inquiries, resolve issues promptly, and escalate when necessary
  • Keep the service counter area clean, organized, and efficient

**Qualifications**

  • Minimum 1-2 years of customer service experience, preferably in an industrial or technical environment
  • Excellent communication skills in French and English (bilingual)
  • Ability to analyze customer needs and respond effectively
  • Good computer skills and ease with data entry
  • Detail-oriented with excellent organizational skills
  • Ability to work effectively in a fast-paced, team-oriented environment

**What we offer**

  • **A Canadian flagship**:As a company with proud roots in Quebec but present in Canada and the United States, we enjoy excellent recognition and a great reputation.
  • **A mature and stable company**: With more than 50 years of experience in the market, we offer the trust and organizational strength needed for a safe working environment.
  • **Continuous growth**: With strong financial health, our business is constantly expanding, opening future opportunities for all.
  • **Competitive compensation**: We offer competitive base compensation based on the market.
  • **Opportunity to become a shareholder**: We believe in the involvement of our employees and offer them the opportunity to become shareholders.
  • **Work-life balance**: We value a healthy and flexible work environment, allowing everyone to achieve a work-life balance.
  • **Quality products**: We are committed to offering products of exceptional quality, thus satisfying our most demanding customers.
  • **Opportunity to grow**: We encourage career opportunities and continuing education for the professional development of our employees.
  • Note that the masculine is only used to lighten the text._

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