Csr - Customer Service Representative

7 days ago

Montréal, Canada Tesla Full time

_**MUST SPEAK ENGLISH & FRENCH**_

  • **MUST SPEAK ENGLISH & FRENCH**_

Position Description

The Tesla Body Repair Program is seeking a Collision Repair Customer Support Specialist to work on one of the most progressive vehicle brands in the world. This position will involve supporting the Internal Body Shop in all aspects of its Authorized Collision Program.

**Responsibilities**

  • Work scheduling maintenance
  • Liaison between Customer Claim Specialists and the Body Shop
  • Vehicle arrival preparation
  • WARP and CCC administration arrival
  • Customer communication and expectation
  • Rental coordination and hand off
  • Vehicle status updates
  • Material and supplies reordering
  • Repair review and delivery
  • Perform other related duties as assigned.

**Requirements**

  • 3-5 years of experience in the collision industry.
  • Certificate from Vocational School in Collision Repair preferred.
  • Valid Driver’s License and a good driving record with at least 2 years of driving experience and insurable.
  • Excellent written and verbal communication skills as well as the ability to follow instructions.
  • Ability to establish and maintain cooperative working relationships with those contacted in the course of work, including the public.
  • Microsoft Office experience preferred.
  • Must be willing to train others
  • Must be comfortable working in a collision shop environment
  • Ability to work independently in limited supervision environments.
  • Must be at least 18 years of age.

**Job Types**: Full-time, Permanent

Pay: $14.00-$21.00 per hour

**Benefits**

  • Casual dress
  • Commuter benefits
  • Company events
  • Dental care
  • Disability insurance
  • Employee assistance program
  • Extended health care
  • Flexible schedule
  • Life insurance
  • On-site parking
  • Paid time off
  • RRSP match
  • Store discount
  • Vision care
  • Wellness program

Schedule

  • 8 hour shift
  • Monday to Friday
  • Weekend availability

Supplemental pay types

  • Overtime pay

Ability to commute/relocate

  • Montreal, QC: reliably commute or plan to relocate before starting work (required)

Work Location: In person

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