Billing Support Specialist

5 days ago

Toronto, Canada Fleet Complete Full time

**Billing Support Specialist**
At Fleet Complete, our vision is to connect everyone with everything - everywhere. We are a leading global provider of IoT solutions in the connected commercial vehicle space and mobile workforce management.
Our company has been on an exciting journey, starting back in 2000 when our CEO, Tony Lourakis, founded Complete Innovations. Today, we are a global organization with 800 staff and growing Our journey continues as we evolve and transform to support the challenges and needs of our customers.
This is a great time to be in an IOT organization and help define the future in this space. The McKinsey Center for Future Mobility predicts that by 2030, telematics will be a $750 billion industry worldwide. “After decades as a niche feature, telematics is merging into the automotive mainstream,” McKinsey reports. We have a big appetite for growth and a passion for innovation. Our products help improve safety standards, dispatching, fleet tracking, regulatory compliance and mobile staff management. Learn more about us.

**Main Business Objective**
In this fast-paced role of Billing Support Specialist you will provide support to customers across North America and be the liaison between the finance department and a variety of other departments within the company. You will be responsible for analyzing account discrepancies or irregularities and providing the appropriate resolution.
**Duties & Responsibilities**
- Communicate with internal teams, such as Customer Success and Sales, to investigate and resolve billing issues
- Process and reconcile customer payments within Microsoft Finance and Operations, as well as Recurly
- Assist with collection efforts in correspondence with both the internal and external stakeholders of the customer life cycle
- Create AR invoices within Microsoft Dynamics Finance and Operations, as well as Recurly
- Update customer credit cards and any related account information
- Answer incoming calls regarding account inquires
- Participate in departmental and companywide improvement initiatives
- Ad-hoc duties as assigned

**Requirements and Experience**
- 2-3 years of related experience
- Post-secondary degree, diploma or equivalent (completion of some accounting courses an asset)
- Strong verbal and written communication skills with the ability to interact professionally with external customers and internal team members
- Excellent problem solving and analytical skills
- Superior attention to detail
- Highly motivated self-starter with the ability to multitask independently and in a team environment
- Comprehensive knowledge of MS Office, Outlook
- Knowledge in Excel considered an asset
- Familiarity with Microsoft Dynamics Finance & Operations and/or Recurly considered an asset

**Fleet Complete is a respectful, caring, and inclusive workplace. We are committed to championing accessibility, diversity, inclusion, and equal opportunity. Requests for accommodation can be made at any stage of the recruitment process providing the applicant has met the bona-fide requirements for the open position. Applicants to make their requirements known when contacted.

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