Manager, Pension Operations and Member Experience

Staff - Non Union

Job Category

M&P - AAPS

Job Profile

AAPS Salaried - Human Resources, Level D

Job Title

Manager, Pension Operations and Member Experience

Department

Leadership | Pension Office | Central Human Resources

Compensation Range

$8,305.08 - $12,952.33 CAD Monthly

The Compensation Range is the span between the minimum and maximum base salary for a position. The midpoint of the range is approximately halfway between the minimum and the maximum and represents an employee that possesses full job knowledge, qualifications and experience for the position. In the normal course, employees will be hired, transferred or promoted between the minimum and midpoint of the salary range for a job.

Posting End Date

September 2, 2025

Note: Applications will be accepted until 11:59 PM on the Posting End Date.

Job End Date

Ongoing
- This position is expected to be filled by _promotion/reassignment_ and is included here to inform you of its vacancy at the University._

At UBC, we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research, innovation, and learning for all faculty, staff and students. Our commitment to employment equity helps achieve inclusion and fairness, brings rich diversity to UBC as a workplace, and creates the necessary conditions for a rewarding career.

Job Summary

The Manager provides leadership and management for Pension Board strategic and operational planning, member education, engagement and experience allowing the Boards to execute their fiduciary duty to educate and inform members. The UBC Staff and Faculty Pension Plans (“the Plans”) are a significant component of UBC’s employee value proposition, supporting recruitment and retention strategies, and financial security and wellbeing. The plans help staff and faculty invest and save for their financial future and enhance retirement readiness. The UBC Staff Pension Plan is a target benefit plan with almost 19,000 members and an asset value of approximately $2.9 billion. The UBC Faculty Pension Plan is a defined contribution pension plan with just over 7,200 members and an asset value of approximately $3.4 billion. Both pension plans are administered by the UBC Pension Administration Office (PAO) under the direction of the Staff Pension Plan Board and the Faculty Pension Plan Pension Plan Board (“Pensions Boards”) and in partnership with the VP, Human Resources (VPHR) portfolio.

The Manager works closely with the Director, Pensions, and team members across the PAO and HR. The Manager provides leadership and management towards establishment and monitoring of strategic member experience objectives and plans for both Pensions Boards, operational planning and monitoring, and comprehensive member education, experience, and engagement strategies, initiatives, and plans. The includes responsibility for planning, development, communication, evaluation, and monitoring of all plans, education programs, and initiatives including preparation of university-wide and Pension Board reports and presentations. The work is conducted with sensitivity and focus on compliance with the complex legal and regulatory pension plan environment for both Plans to ensure liability and risk is mitigated and a strong reputation for effective governance of both pension plans within PAO and UBC, as Plan Sponsor. The Manager fosters effective working relationships with internal and external stakeholders, and oversees the operational support functions for the unit, including supervising management and professional and administrative support staff.

Organizational Status
Reports to the Director, Pensions, and works closely with the Executive Directors. Works collaboratively with internal and external stakeholders, within HR, communications network, unions and associations at UBC, pension industry peers, plan providers and external consultants.

Work Performed

Board Support- Provides strategic and operational support to the Pension Boards, including preparing detailed reports, presentations, and strategic updates that enable informed decision-making.- Leads the development, implementation, and monitoring of strategic objectives and plans for the UBC Faculty Pension Plan (FPP) and Staff Pension Plan (SPP), including overseeing the deployment and evaluation of member surveys to inform and assess strategic priorities. Makes recommendations on modifications to the Plan’s strategic priorities.- Leads the preparation of annual reports for both plans, including drafting briefing notes for annual Board of Governors (BOG) submissions and creates detailed trend analyses and reports for the Pension Boards.- Designs and manages Pension Boards experience surveys, ensuring actionable insights are collected and used to enhance Board governance and performance.- Directs and manages the election process for the Pension Boards, ensuring transparency, accuracy, and adherence to governance protocols.- Advises on best prac