Member Services Specialist, Faculty Pension Plan

Staff - Non Union Job Category M&P - AAPS Job Profile AAPS Salaried - Human Resources, Level B2 Job Title Member Services Specialist, Faculty Pension Plan Department Faculty Pension Administration | Pension Office | Central Human Resources Compensation Range $7,283.75 - $10,474.08 CAD Monthly The Compensation Range is the span between the minimum and maximum base salary for a position. The midpoint of the range is approximately halfway between the minimum and the maximum and represents an employee that possesses full job knowledge, qualifications and experience for the position. In the normal course, employees will be hired, transferred or promoted between the minimum and midpoint of the salary range for a job. Posting End Date October 31, 2025 Note: Applications will be accepted until 11:59 PM on the Posting End Date. Job End Date Ongoing At UBC, we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research, innovation, and learning for all faculty, staff and students. Our commitment to employment equity helps achieve inclusion and fairness, brings rich diversity to UBC as a workplace, and creates the necessary conditions for a rewarding career. Job Summary The UBC Faculty Pension Plan (the “Plan" or "FPP”) is among the most valued benefits offered by UBC, and helps faculty and administrative executive staff invest and save for their financial future and retirement. The UBC Supplemental Arrangement is an extension of the FPP. FPP members who have reached their maximum annual contributions to the FPP will have their excess contributions directed to the UBC Supplemental Arrangement. Both Plans are administered by the UBC Pension Administration Office (PAO) under the direction of the UBC Faculty Pension Board and in partnership with the Vice President, Human Resources (VPHR) unit. The FPP is a defined contribution pension plan with just over 7,200 members and an asset value of approximately $3.2 billion. The UBC Supplemental Arrangement, an extension to the FPP, has approximately 1,400 members and $145.6 million in total assets. The position must be knowledgeable in all areas of retirement income, including private and government schemes, domestic and international taxation, investment and cash flow planning and other broad aspects of estate planning. Member account balances in the FPP can be significant and may also represent just a portion of the member’s entire financial picture. A member’s financial position and requirements may be complex and the Member Services Specialist must be able to provide accurate information to enable the member to make appropriate decisions for their specific circumstances; however, the Member Services Specialist does not act in the role of financial advisor. The Trustees of the FPP, the University, and the UBC Pension Administration Office, or its respective employees, do not provide financial advice nor endorse any particular advisors. Communications may be provided in written or verbal form and are frequently delivered through face-to-face meetings. The Member Services Specialist is the public face of the Faculty Pension Plan and is the liaison between the members and management. Organizational Status This position receives instruction and direction from the Manager, Faculty Pension Plan. The position works closely with the Executive Director - Investments, Pension Administration Representative, Communications Manager, Communications Coordinator and the Plan's Recordkeeper. This position will act as a backup for the Manager, Faculty Pension Plan, as required. Work Performed 1. Conducts individual meetings with members and/or their spouses to provide guidance relating to issues of retirement planning, retirement income and other retirement benefits including government schemes. Discussions may be complex and cover investment strategies for the accumulation stage as well as the deaccumulation stage of retirement. Provides accurate and detailed information in the proper use of various investments and cash planning tools that the FPP provides. Must fully understand the financial and reputational risks involved with providing this information and know when the provision of information migrates into the provision of advice outside of the position's mandate. 2. Designs and delivers presentations and conducts frequent virtual seminars for members approaching retirement. Presentation material must be updated for current information for each seminar and analyzed and amended in light of any changes to pension legislation, taxation legislation or amendments to the Plan as they occur. 4. Verifies all termination and retirement data and notifies the third-party service provider so that packages are sent out in accordance with legislated deadlines. 5. Manages all aspects of RRIF-Type and LIF-Type accounts including estimates, enrolment, changes and queries. The RRIF-Type and LIF-Type accounts are rapidly