Customer Service Clerk

1 week ago

Trenton, Canada Walker's Capital Group Full time

**Customer Service Clerk**

**We are looking for a qualified **_Customer Service Clerk_** to join our team in a full time position (temporary) to help us achieve our goals. The Customer Service Clerk will serve as a point of contact for customers throughout the customer's move journey.**

**Ultimately, you should be able to contribute to high quality customer service and provide experienced administrative support.** **Will be required to travel to our Kingston office for training.**

Key Duties:General office duties
- filing, making copies, data entry, collecting payments/deposits and petty cash
- Sales support
- respond to and track incoming sales leads, schedule surveys and guide customers through the moving process and answer questions they may have
- Set up and complete Bills of Lading and work orders as required
- Prepare move files for upcoming orders
- Confirm arrival time of crews for upcoming moves
- Assist with government contract orders as required
- Liaise with other relevant stakeholders, e.g. Van Line, Base Traffic, other service providers, etc. to support service delivery and ongoing business functions

Key Skills:
- Telephone/reception—fielding and distributing calls and inquiries in a knowledgeable, friendly, professional and effective manner
- Communication—positive, clear, good listener
- Excellent organizational and time management skills
- Comfortable and able in learning new software to complete tasks
- Eager and willing to learn new tasks
- Strong attention to detail
- Good problem solving skills
- Ability to complete a high volume of work within deadlines
- Ability to work independently as well as part of a team

Qualifications:
- Experience working in an office setting
- Sales (retail, telephone) experience an asset
- Household goods moving and storage familiarity/experience a plus
- OSSD (or equivalent) required; some post-secondary preferred
- Bilingualism is an asset
- Valid G licence
- travel to Kingston required

What we offer:
Living wage

Monday to Friday 8am-5pm, in person

Group benefits after 3 months
- Health/dental/life

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