Lumeo Call Center Clerk

**Company Bio**

At Quinte Health, guided by our core values of Imagine It's You, Value Everyone, We All Make a Difference, and Stronger Together, our family of four hospitals holds a central role in the mission to enhance lives and foster healthier communities. We operate as a cohesive team, uniting all our hospitals, to deliver local and regional healthcare services. In partnership with our communities, we strive to improve access to high-quality care, right in their own neighborhoods.

Our sense of fulfillment is deeply rooted in the impactful work we do, a sentiment shared by our dynamic teams of staff, dedicated physicians, and committed volunteers. They not only care passionately for our patients but also for each other, embodying our core values at every turn.

We don't just serve our communities; we actively contribute to them. Quinte Health is woven into the fabric of our local landscape, with our team members residing, raising their families, and often retiring right here in the communities they cherish. We are on a constant lookout for compassionate and dedicated individuals to join our team. Our diverse array of exciting roles encompasses positions that span multiple hospitals, as well as opportunities situated within a single hospital. Join us as we live out our values in providing exceptional healthcare close to home.

**Position Summary**

Are you a friendly and proactive individual with a knack for communication and a passion for customer service? We are seeking a Lumeo Call Centre Clerk to join our team at Trenton Memorial Hospital, where you will be instrumental in supporting the transition from our legacy system to Cerner across four hospitals.

In this temporary role, anticipated to last up to three months, you will serve as the primary point of contact for incoming calls, efficiently routing them to the appropriate team or department. Your excellent communication skills and ability to handle each call with professionalism and empathy will ensure that all inquiries are directed effectively and resolved promptly.

**Required**
- Education: High School Diploma (Grade 12) with a minimum of 1 year of recent administrative work experience.
- Technical Skills: Proficiency in Microsoft Office (Word, Excel, Outlook), basic internet functions, and familiarity telecommunications equipment.
- Soft Skills: Excellent verbal and written communication skills, active listening, empathy, and patience for interacting effectively with internal customers/stakeholders.
- Work Independence: Ability to follow instructions and perform tasks with mínimal supervision and attend to other duties as assigned by leadership.

**Duties**
- Call Management: Answer incoming phone calls, screen and reroute them to the appropriate department or individual as needed.
- Professional Communication: Maintain a courteous and professional demeanor in all interactions, demonstrating respect and empathy.
- Quality Service: Deliver high standards of customer service and contribute to continuous improvement initiatives in line with departmental goals.
- Confidentiality: Safeguard the confidentiality and security of all interactions, adhering strictly to departmental procedures.
- Additional Duties: Perform other related tasks as assigned by the manager to support team and operational needs.

**Equal Opportunity**

**Physical Demands Analysis**

Strength
- Required Rarely - lifting average 5-10 pounds’ maximum 20 pounds, carrying, pushing/pulling.

Mobility
- Required Often - prolonged sitting.
- Required Frequently - neck, elbow, wrist movements, fine finger movements and gripping
- Required Occasionally - standing and walking on hard surfaces, bending/stooping.
- Required Rarely - walking on hard surfaces, balancing

Dexterity
- Required Often - prolonged fine finger movements.
- Required Frequently -gripping/grasping, eye/hand coordination.
- Required Briefly - reaching with both hands.