Territory Manager I

À propos de NCR Atleos NCR Atleos, dont le siège est à Atlanta, est un leader dans l'élargissement de l'accès financier. Nos 20 000 employés dévoués optimisent la succursale, améliorent l’efficacité opérationnelle et maximisent la disponibilité en libre-service pour les institutions financières et les détaillants du monde entier. TITLE: NAMER Territory Manager I - LOCATION: Quebec, Virtual YOU ARE: An enthusiastic leader who is excited to provide management and coaching support to employees in order to meet customer Service Level Agreements (SLAs). You are a star at communicating with customers (by driving strong relationships, tackling problems head on, and ensuring your clients are always taken care of), and have experience developing employees, promoting teamwork, and fostering open and effective communications. This is you in a nutshell. If this reads like a description of your ideal workday, then you’ll be right at home as our newest Territory Manager I (TM I). In this role, we’re asking you to effectively manage district activities to ensure delivery of on-site support services, while also effectively controlling expenses and assets. Why? Because we’re always looking to promote and improve customer and employee satisfaction. What makes this more exciting? Knowing that it’s all to help make life easier for people all over the world, through more than 550 million transactions every day. Our clients are restaurants, shops, banks, and airports. They come to us for software, hardware, and services. Your skills make sure we can assist them in the ways they need it the most. YOU CAN EXPECT TO: Directly supervise anywhere from 5-20 employees, responding to customer opportunities, issues, and complaints in a timely manner.- Develop fantastic relationships with internal customers, working to advise them about service and service delivery, including maintenance agreements and SLAs.- Perform root-cause analysis and preventive measures for repeat escalation situations. Because you are amazing at what you do, you’ll also help solve escalations due to resource problems (such as disciplinary and soft-skills issues).- Monitor, in some cases, performance improvement issues and provide appropriate coaching and counseling to team members.PEOPLE DESCRIBE YOU AS: A great manager and people-person who promotes effective communications, positive employee relations, and awesome teamwork.- Remarkable at the performance management process, like setting objectives, executing quarterly/annual performance reviews, and managing vacation and training schedules.- A stickler for record-keeping, which is a good thing because you’ll be tracking expenses and finance (such as overtime and other employee-related costs), and others involving physical assets (like tools, test equipment, vehicles, and service parts).- Exceptional at working with others, able to establish on-going, open communications with different planners and coordinators. Which is great, because you’ll be conducting individual and team meetings on a regular basis.YOU HAVE: High school diploma or GED (though a Bachelor’s degree is preferred).- Because you’ll be a leader, we ask that you have five years of supervisory experience.- Local residence and living within your assigned service area, a valid driver's license, and authorization to work in the U.S.- A strong back. This position requires that you be able to lift and carry tools and parts weighing up to 50 lbs. and be open to prolonged travel as needed.- TITRE : Gestionnaire de territoire I - LIEU : Virtuel, province de Québec. - VOUS ÊTES: - Un leader enthousiaste qui se réjouit de fournir un soutien en matière de gestion et d'encadrement aux employés afin d'atteindre les accords de niveau de service ("SLA") des clients. Vous êtes un as de la communication avec les clients (en établissant des relations solides, en abordant les problèmes de front et en veillant à ce que vos clients soient toujours pris en charge), et vous avez de l'expérience dans le perfectionnement des employés, la promotion du travail d'équipe et l'encouragement à des communications ouvertes et efficaces. C'est vous en quelques mots. - Si cela ressemble à la description de votre journée de travail idéale, alors vous serez chez vous en tant que notre tout nouveau gestionnaire de territoire I (GT I). Dans ce rôle, nous vous demandons de gérer efficacement les activités du district afin d'assurer la prestation de services de soutien sur place, tout en contrôlant efficacement les dépenses et les actifs. Pourquoi ? Parce que nous cherchons toujours à promouvoir et à améliorer la satisfaction des clients et des employés. - Qu'est-ce qui rend tout cela encore plus intéressant ? Le fait de savoir que tout cela contribue à faciliter la vie des gens dans le monde entier, grâce à plus de 550 millions de transactions quotidiennes. Nos clients sont des restaurants, des magasins, des banques et d