Group Renewal Coordinator

5 days ago

Vancouver, Canada Royal Bank of Canada Full time

**Come Work with Us**

At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose.

Whether you’re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that matters in the world, in an environment built on teamwork, service, responsibility, diversity, and integrity.

**Job Title**

Group Renewal Coordinator

**What is the opportunity?**

As a Group Renewal Coordinator, you will be working in a Sales environment and be responsible for coordinating the Group Benefit Solutions renewal packages. You will be providing superior sales support to Advisors and Sales Representatives while collaborating with Underwriting and internal business partners to provide timely and accurate processing and delivery of renewals. Sharing and contributing to Sales Consultant and Group Benefits Specialist’s sales plans and retention strategy by handling each renewal with high accuracy and priority.

**What will you do?**
- Prepare renewals to ensure all information is accurately reflected in the Renewal Package; maintain strong attention to detail to guarantee renewal letters are accurate and professional, ensure rate discounting is within limits and reflected on Notice of Rate Action (NORA) form and each rate negotiation is sent to billing via the NORA.
- Establish relationships and collaborate with Sales Consultants and our Advisors who bring us Business
- Take Responsibility for the Block of business you are assigned, organize renewal lists and maintain contact records in Sales Force and other resources when needed.
- Take responsibility for the Renewal Discount process by utilizing the Group Rating and Proposal Engine (GRAPE) and Excel Discounting Tool
- Taking ownership and accountability in resolving inquiries and issues and look to help achieve retention targets.
- Generate reports when needed to add to Renewal Package. Including Calculating NEM (Non Evidence Maximum) and generating NEM report when pertinent.
- Attend team and company meetings along with completing RBC learn courses assigned.

**What do you need to succeed?**

Must-have
- Group Insurance/Employee Benefits knowledge helpful
- Excellent Organization and Time Management skills
- Resourcefulness and ability to adapt to change
- Multi-tasking ability, focus and attention to detail needed
- Problem Resolution and Team Collaboration ability
- Proven Oral & Written Communication Skills
- Strong computer literacy skills.

Nice-to-have
- Understanding of Group Insurance and terminology
- Experience in supporting a Sales office and working within a team
- Learning and Growth mindset

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

Work in a dynamic, collaborative, progressive, and high-performing team

Opportunities to do challenging work

Access to a variety of job opportunities across businesses and geographies

Financial strength and a strong brand

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