Reservations & Group Coordinator

Proud to be 100% Canadian-owned, Northland Properties' are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As Canada’s fastest-growing hospitality group, we believe the foundation of our continued success is our people and their ability to take great care of our guests.

We pride ourselves in achieving exceptional results in operating hotels from our ability to blend the superior science of hotel management with the art and professionalism of hospitality. Are you seeking a successful company to grow with? Do you have what it takes to grow with us?
We are seeking a dynamic Reservations & Groups Coordinator to join our team. This unique individual must possess excellent organization and communication skills in customer relations.

**JOB REQUIREMENTS**:

- Applicants must be able to communicate information and ideas clearly. They must be able to work in a fast-paced environment and be able to handle everyday situations quickly and effectively.
- Considerable Sales & Hospitality Background
- Office Administration Background
- Excellent written, oral and presentation skills.
- Great Communication & Interpersonal Skills
- Working knowledge of Windows, MS Word, Excel & Outlook.
- Self-motivated and creative in problem solving.
- Detail orientated and be able to work within deadlines.
- Ability to maintain confidentiality and privacy.
- Building and maintaining existing relationships.
- Prepare sales proposals to clients incorporating clearly defined terms and conditions.
- Establish an effective sales call cycle for key customers, partners and contacts.
- Maintain a clear line of communication on sales commitments to hotel departments
- Work to achieve agreed goals and objectives.

**DUTIES**:

- Sales and Administrative support to the Sales Team, assisting in all aspects of the sales process.
- Client file management
- In-house/off-site sales calls.
- Prepare proposals and contracts
- Responsible for over-seeing all aspects of Group contracts and Group management.
- Create and organize group files, sharing information to the different hotel departments.
- Follow up guests experience before, during and after stay.
- Maintenance of Calendar of Events
- Ensure reservation and inventory accuracy to best maximize guest satisfaction and revenue.
- Assist in making, modifying reservations
- Monitor and oversee Tour and FIT block management
- Attend daily ops and revenue meetings as necessary

**APPLICABLE SKILLS**:

- A minimum of two years hotel sales experience
- Diploma or Degree in Hotel/Restaurant Management would be an asset.
- Commitment to exceeding guest expectations.
- Superior written and oral communication skills.
- Excellent organizational and time management skills, with the ability to set priorities for self

We believe that by taking care of our team members, we create a positive atmosphere that benefits both our team members and guests. We want you to love coming to work and also find that working with Northland has a positive influence on your life outside of work.

PERKS
- Rewards & Recognition
- Team rates from $59 per night, Family & Friends rates too
- 25% discount at our restaurants for up to 6 people
- Discounted Passes/Lift tickets at Grouse Mountain and Revelstoke Mountain Resort
- Ongoing Employee events, incentives & recognition
- Growth Opportunities
- Career Advancement starts from Within
- Dedicated Training Program
- Employee Assistance Program (EAP)
- Free mental Health Support, Legal & Financial Counselling
- Refer a friend or family and earn money
- Group Life Insurance, Extended Health, Dental, Vision Care
- Complimentary Stays
- RRSP Matching
- Milestone Rewards
- Tuition Credit Program

**SUMMATION**:
**ABSOLUTELY NO PHONE CALLS PLEASE**
Sandman Hotel Group is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Sandman Hotel Group does not discriminate on the basis of disability, veteran status or any other basis protected under federal, provincial or local laws. Sandman Hotel Grouptakes seriously its obligations under the Human Rights Code.