Customer Service Representative
2 weeks ago
Remco Air - Omega Canada Environmental Technologies
The Customer Service Representative will interact with the company’s customers by addressing inquiries and resolving complaints.
- **Duties/Responsibilities**:_
- Collects and enters orders for new or additional products or services.
- Monitors customer orders while working with purchasing department to ensure meeting customer requirements are met.
- Fields customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned specialist or other appropriate staff.
- Ensures that appropriate actions are taken to resolve customers’ problems and concerns.
- Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
- Performs other related duties as assigned, including occasion backup in Shipping area.
- Assist with Admin & Reception services
- Assists with Accounts Receivable collection.
- **Required Skills/Abilities**:_
- Knowledge of Parts and Parts Experience - Asset
- Excellent communication skills including active listening.
- Service-oriented and able to resolve customer grievances.
- Proficient computer skills (Word, Excel, Outlook) with the ability to learn new software.
- Able to multi-task and work in a high paced environment.
- Bilingual in French and English
Pay: $22.00-$25.00 per hour
**Benefits**:
- Dental care
- Employee assistance program
- Life insurance
- On-site parking
- Paid time off
- Vision care
Schedule:
- Day shift
- Monday to Friday
Work Location: In person
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