IT Support Specialist

**Who we are**

Tribe Property Technologies is a prop-tech company simplifying residential community living (think: condo living) through the modernization of the property management industry. Our Vision is to change the way people view community living, connect with their neighbours and interact with their homes, while our Mission is to provide the most comprehensive suite of products and services for building and managing residential communities.

Our name Tribe comes from our experiences with community and community living. We define it as: A group of people having a common character, occupation or interest, with sense of connection, kinship and community. If you have a minute, you can read more about our name from our CEO, Joseph Nakhla.

We believe in a holistic vision of community living, supported by education, connection and communication. We work together with owners, residents, councils/boards, real estate developers and vendors to understand the complete community from pre-construction to post-occupancy, making community our business.

Tribe is the sixth largest strata/condo and rental management company in Canada with offices in downtown Vancouver, Delta, Victoria, Kelowna, Kamloops, Calgary and Cambridge. We develop our platforms in-house and we are pretty proud of our Tribe Home community platform. Tribe is a publicly traded company on the Toronto Venture Exchange under TRBE.

**Our Culture**

We are a closely-knit team of 200+ talented individuals working in a variety of environments depending on the role, team and personal needs of our employees. We have monthly Town Halls, fun team building events and opportunities to connect whether we are in-person or virtual.

Tribe Property Technologies is looking to fill an entry-level position with the opportunity for training to expand responsibilities and duties. Reporting to the Director, Information Technology, this role would be responsible for providing Tier 1 IT support to end users, generating documentation, assist with licensing and procurement, as well as assist with general operations tasks.

**Responsibilities**:
This position will be based primarily out of our Delta office with occasional travel to our Vancouver office.

Key responsibilities include but not limited to:

- Take ownership of technical responsibilities for employee onboarding and offboarding
- Configure and troubleshoot computer hardware and software components
- Test network and computer systems to verify functionality and performance
- Perform hardware and software upgrades to achieve optimum performance
- Assist in maintaining IT infrastructure by responding to help desk tickets
- Provide support for access to printers, networks, telephones, and other resources
- Order and stock equipment and supplies when necessary
- Provide basic computer user training to other employees
- Assist with ongoing configuration of telephony system
- Generate support knowledgebase articles and standard operating procedure documents
- Obtain, assign, and maintain software licenses
- Maintaining asset tracking system and labeling of devices

Education and Qualifications
- Diploma or Degree Computer Science or IT related field or equivalent experience
- Microsoft Office 365 configuration and management experience
- Competence with Microsoft & Apple Operating Systems
- Competence with mobile device operating systems (Android & iOS)
- Experience with IP subnets, DNS, DHCP, and WiFi SSIDs
- Understanding of Microsoft Active Directory
- Microsoft Certifications a plus
- ITIL Certification a plus
- Strong written and verbal skills
- Attention to detail
- Calm demeanor
- Must have a valid BC driver’s license and vehicle
- Applicants may be tested for knowledge and competence *

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