Deployment & Customer Support Specialist

**Job Posting: Deployment & Support Specialist (Healthcare Technology)**

**Location**: Delta, British Columbia

**Job Type**: Full-time / Hybrid
**Company**: Tochtech Technologies

**About the Company**:
Tochtech Technologies is a digital health company, developing award-winning IoT (Internet of Things) products and solutions for the growing senior care and health care market segments. Tochtech is based in Delta, BC.

IoT is a rapidly growing area of technology with exciting opportunities in smart home and smart community solutions. This in combination with the explosion of the world's senior population makes this an exciting, dynamic sector with many opportunities for learning and growth.

**About the Role**:
We are looking for a **Deployment and Support & Specialist** who brings experience in implementation of IT devices at client sites and providing outstanding customer support, to join our growing organization. Reporting to the Director of Operations, the Deployment and Support Specialist is responsible for device deployment, installation, and delivery, providing technical support to business clients, and maintaining comprehensive documentation to ensure smooth operations and processes for the deployment of Tochtech’s products. Experience in the healthcare space or with dealing with healthcare clients will be an asset.

**Responsibilities**:
**1) Deployment, Installation, and Delivery**
- Set up and configure business portals and prepare devices for deployment.
- Conduct on-site installation or delivery of devices as required.
- Provide follow-up support for new deliveries.
- Perform a full data check for the first two weeks after installation.

**2) Customer Support**
- Provide technical support for client managers and business clients.
- Assist client managers in troubleshooting technical issues reported by clients.
- Respond to customer inquiries and resolve technical concerns efficiently.
- Communicate clearly and effectively with clients, understanding their unique needs and challenges.

**3) Documentation**
- Maintain clear and detailed records of all installations, deployments, and technical issues.
- Create and update user guides, troubleshooting manuals, and FAQs for internal and client use.
- Document best practices, configurations, and solutions to ensure consistency in deployment and support processes.
- Provide training materials and support documentation to assist client managers in handling common issues.

**Qualifications**:

- A Bachelors degree or equivalent
- 5-years working experience in technical support, IT and/or deployment services. Technical documentation experience would be highly valued.
- Technical knowledge in IT networking, business portals, IoT devices, or related healthcare technologies is a plus.
- Experience in or with the healthcare industry (working with healthcare providers, long-term care facilities, or healthcare technology) would be an asset.
- Ability to work independently with mínimal supervision and ability to take initiative in developing solutions.
- Excellent communication and interpersonal skills, with the ability to explain technical solutions to non-technical clients.
- Flexible and adaptable attitude to handle changing priorities and client needs.
- Strong problem-solving skills and ability to troubleshoot technical issues.
- Ability to manage multiple tasks and priorities ensuring timely follow-up.

How to Apply:
We look forward to hearing from you

Pay: $70,000.00-$85,000.00 per year

**Benefits**:

- Extended health care
- On-site parking

Schedule:

- Monday to Friday

Work Location: In person