Bilingual Customer Care Advisor

3 days ago

Toronto, Canada Achievers Full time

**Bilingual Customer Care Advisor - English / French**

**Overview**:
A Customer Care Advisor is a highly motivated, customer-oriented individual who is passionate about the Achievers members experience Our Global Member Experience team guarantees the highest level of excellence to ensure that members rave about our services and get the answers they need in real time. If you are technically savvy and are passionate about delighting customers, you’ll fit right in As a Customer Care Advisor you will have the opportunity to advance your career with additional internal training opportunities leading to increased customer support and technical understanding.

**Responsibilities**:

- Turn our customers into “Raving Fans” using your exemplary customer service
- Use your epic problem-solving skills to resolve customer inquiries, questions, and complaints
- Navigate our platform like a pro and stay up to date with new features and releases
- Recognize your peers and be recognized for being awesome
- Excellent written and verbal communication skills in both English & Spanish OR French
- Achieve personal goals and departmental SLA’s consistently
- Work alongside of some of the best teammates in the industry
- The ability to work flexible hours, in shifts, between the hours of 6:00 am‐3:30am (including regular day shifts and some weekends)

**Qualifications & Skills**:

- Must have a passion for supporting customers and eager to learn what it takes to create an amazing customer‐ centric team
- Previous related customer service experience
- Attends to responsibilities through a quality and attention to detail lens
- Ability to actively listen and communicate effectively
- Proficient in resolving conflict through utilizing problem-solving and negotiation skills
- An aptitude to create positive member experiences through a member-oriented approach

LI-REMOTE

About Achievers:
As Achievers employees, we are passionate about disruptive technology, welcome constant change, and understand the value of employee success in the workplace. We enjoy coming to work every day because we believe in our product and love our culture. Achievers is more than just a software company; we are industry leaders in the HR space.

We have been recognized in numerous publications for our contributions to HR, for technical excellence and for our outstanding workplace culture

**Job Types**: Part-time, Full-time

**Salary**: From $15.50 per hour

Schedule:

- Day shift
- Weekend availability

Work Location: One location

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