Assistant Front Office Manager/ Night Manager
1 week ago
The Assistant Front Office Manager/Night Manager is responsible for the management of all aspects of the Front Desk functions in accordance with hotel standards. Directs, implements, and maintains a service and management philosophy which serves as a guide to respective staff.
**Responsibilities**:
- Maintain complete knowledge of, and comply with, all Company and department policies, service procedures and standards.
- Ensure that current information on rates, packages and promotions is available at the Front Desk and that staff are knowledgeable on such information.
- Cover Relief Night Manager shifts when needed.
- Review the daily business levels, anticipate critical situations and plan effective solutions to best expedite these situations.
- Handle all guest concerns, issues, inquiries and complaints as needed.
- Ensure that staff report to work as scheduled; document any late or absent employees.
- Conduct pre-shift meeting with staff and review all information pertinent to the day’s business.
- Coordinate breaks and work duties for staff.
- Constantly monitor staff performance in all phases of service and job functions; rectify any deficiencies with respective personnel.
- Monitor and ensure that all cashiering procedures comply with accounting policies and standards. Relieve the Night Manager of their duties on their days off.
- Perform all other duties as required.
Qualification Standards:Education: High School Diploma required
Experience: Minimum two years’ experience in Front Desk operations, preferably in a luxury or ultra-luxury hotel.
General Skills: Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest’s service needs; work cohesively with co-workers as part of a team; work with mínimal supervision; maintain confidentiality of guest information and pertinent hotel data.
Technical Skills: Familiarity with yields management and cost controls; ability to perform job functions with attention to detail, speed and accuracy, prioritize and organize, be a clear thinker, remaining calm and resolving problems using good judgment, follow directions thoroughly, understand guest’s service needs, work cohesively with co-workers as part of a team, work with mínimal supervision, maintain confidentiality of guest information and pertinent hotel data, ascertain departmental training needs and provide such training, direct performance of staff and follow up with corrections when needed, input and access information in the property management system/computers/point of sales system.
Language: Required to speak, read, and write English, with fluency in other languages preferred.
Physical Requirements: Must be able to exert physical effort in transporting 30 pounds, endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding.
**Salary**: $58,000.00-$65,000.00 per year
**Benefits**:
- Dental care
- Extended health care
- On-site parking
Schedule:
- Monday to Friday
- Night shift
- Weekends as needed
**Experience**:
- Customer service: 1 year (preferred)
Ability to Commute:
- Vancouver, BC V6C 1P7 (required)
Ability to Relocate:
- Vancouver, BC V6C 1P7: Relocate before starting work (required)
Work Location: In person
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