Assistant Front Office Manager

Job Description:
**Discover your Calling**

At Rosewood, Relationship Hospitality. It’s in our genes - a natural desire to deliver meaningful and heartfelt experiences. “It’s a calling”. At Rosewood Hotel Group we work instinctively and from the heart to master and elevate our craft. Together, we push the boundaries to impart magic into every day. We care for people, and make it our purpose to build long-lasting, genuine relationships.

Here, we do what we were born to do.

Rosewood Hotel Georgia is hiring for Assistant Front Office Manager

The Assistant Front Office Manager is responsible for the management of all aspects of the Front Desk operations and coordination of all aspects of VIP guests in accordance with hotel standards. Directs, implements, and maintains a service and management philosophy which serves as a guide to respective staff.

**Key Responsibilities**
- Leads the day-to-day operation of the Front Office efficiently while providing luxury service and maintaining Forbes 5-star standards.
- Responsible for Duty Manager duties which includes serving as a resource and support to all departments to ensure a smooth overall operation of the hotel in the absence of Department Heads and other leaders.
- Oversees the arrival and departure experience for every guest ensuring our Brand Service standards are delivered consistently by the Front Office and Guest Services teams.
- Creates and executes training plans to ensure team development.
- Manage productivity of all employees in the Front Office, PBX, and guest Services.
- Works with the other leaders in the rooms division to create a culture of service and excellence among all members of the team.
- Responsible for monitoring performance through positive feedback, corrective action as necessary and annual performances reviews and follow up.
- Monitors maintenance and cleanliness needs of public areas and ensures the lobby is in pristine condition at all times. Responsible for addressing any concerns in a timely matter by communicating deficiencies through work orders.
- Responsible for maintaining excellent departmental relations across the hotel.
- Works closely with the Sales, Catering and F&B teams, coordinating for group arrivals, VIP arrivals, site inspections, etc.
- Ensuring a safe work environment is maintained at all times and that all Associates are committed to working safely.
- Responsible for effectively handling all guest comments both in person and in writing, with an ability to identify and rectify any concerns in a timely manner.
- All other duties as assigned.

**QUALIFICATIONS**:

- Minimum 1 year experience in a Front Desk leadership position, preferably in a luxury or ultra-luxury hotel.
- High school diploma; some college.
- Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest’s service needs; work cohesively with co-workers as part of a team; work with mínimal supervision; maintain confidentiality of guest information and pertinent hotel data.
- Opera knowledge is an asset.
- Required to speak, read, and write English, with fluency in other languages preferred.
- Must be able to exert physical effort in transporting 30 pounds, endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding.
- We encourage personal and professional growth. Continue the Rosewood Journey through global talent development opportunities.

**About Rosewood Hotel Georgia**

Following its debut in the Roaring '20s, the legendary Hotel Georgia came to be known as Vancouver's most historic and elegant retreat. When it first welcomed guests in 1927, the hotel brought unheard of luxuries to the young city of Vancouver and Canada's West Coast. And it wasn't just the local society set that made the hotel the heart of Vancouver; Louis Armstrong, Ginger Rogers, Frank Sinatra, Laurence Olivier, the Rolling Stones and the Prince of Wales all added to the mystique of this irreplaceable piece of history.

Now unveiled as Rosewood Hotel Georgia, the fully restored Georgian Revival property has returned to its former grandeur with additional elegance afforded by extensive amenities and the impeccable service of Rosewood Hotels & Resorts. From the painstaking restoration of Old-World craftsmanship to the addition of the most luxurious furnishings and latest technology, Rosewood Hotel Georgia offers an unmatched combination of legacy and luxury - a return to the golden age of hotel travel.