Customer Experience Representative

4 days ago

Bolton, Canada Titanium Full time

Job Summary

The Customer Experience Representative will work as a member of our front-line service team, focusing on client support. They work directly with clients to assist with shipments and offer excellence in customer relations by providing a positive interaction experience on all levels. In addition, this role will have direct interaction with customers and internal team members to ensure seamless communication.

Job

**Responsibilities**:
Respond to customer inquiries providing support as required.
Process data entry requirements relative to operational movements.
Communicate with shippers, receivers, customers, and internal departments to gather information and book appointments.
Address challenging customers and problems that require escalation outside of the department.
The report, analyze and resolve system, clients, and operational issues that impact service quality.
Maintain records and statistics relative to assigned processes.
Perform general office functions as required.
Ability to perform tasks independently.

Job Requirements

Successful completion of High School Diploma.
Strong verbal and written English communication skills.
Proficient with the use of a computer and Microsoft Office Software (Outlook, Excel, Word, PowerPoint)
Ability to communicate effectively with others and work as a member of a team.
Strong ability to multi-task and effectively manage work requirements.

Preferred

Previous experience in the logistics transportation industry would be considered an asset.
Experience working with TMW software would be considered an asset.

Position Details

Full-time employment in an office environment.
Cellphone allowance.
Quarterly commission incentive.
Afterhours may be occasionally needed.
Group Benefits offered - health and dental.
Share Purchase Plan - an opportunity to buy company shares through payroll at a 100% match.
Titanium is committed to investing in our employees through annual performance reviews - we promote from within

We thank all applicants in advance; however, only applicants being considered for an interview will be contacted.

  • Customer Experience Representative

    1 week ago

    Bolton, Canada Titanium Logistics Inc. Full time

    **Job Summary** The Customer Experience Representative will work as a member of our front-line service team, focusing on client support. They work directly with clients to assist with shipments and offer excellence in customer relations by providing a positive interaction experience on all levels. In addition, this role will have direct interaction with...

  • Customer Experience Representative

    4 days ago

    Bolton, Canada Titanium Transportation Group Inc. Full time

    **Company Profile** Titanium is a leading logistics and transportation company servicing Canada and the United States. We are a recognized consolidator of asset-based transportation companies, having completed twelve acquisitions since 2011. Titanium has also been ranked by Canadian Business as one of Canada's Fastest-Growing Companies for twelve...

  • Customer Experience Representative

    1 week ago

    Bolton, Canada Titanium Transportation Group Inc. Full time

    **About the Role** The Customer Experience Representative is the point of contact for our valuable clients. Ensuring the customer experience is positive, professional and efficient, these members will be the liaison between the customer and our sales and operations teams. Coordinating the movement of goods effectively, and using their exceptional...

  • Customer Service Representative

    15 hours ago

    Bolton, Canada Beaver Transportation Inc. Full time

    Beaver Transportation Inc. is hiring a Customer Service Representative to join our team. **Roles and Responsibilities** - Call and schedule customer orders in a fast-paced environment using CIGO - Providing clients with information affecting delivery, such as delays delivering high levels of customer experience. - Manage and maintain shipping manifests,...

  • Customer Service Representative

    4 days ago

    Bolton, Canada Beaver Transportation Inc. Full time

    Beaver Transportation Inc. is hiring a Customer Service Representative to join our team. **Roles and Responsibilities** - Call and schedule customer orders in a fast-paced environment using CIGO - Providing clients with information affecting delivery, such as delays delivering high levels of customer experience. - Manage and maintain shipping manifests,...

  • Customer Service Representative

    2 weeks ago

    Bolton, Canada BMO Financial Group Full time

    471-475 Queen Street South Bolton Ontario,L7E 2B5 Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and...

  • Customer Experience Ambassador

    2 weeks ago

    Bolton, Canada CarHub Caledon Chrysler Full time

    We are currently seeking a Customer Experience Ambassador to join our expanding team. We are looking for an outgoing and professional individual who excels in a team environment and possesses exceptional motivational skills. **Essential Duties** - Greeting showroom customers in a friendly and welcoming manner and assessing the purpose of their visit. -...

  • Customer Service Representative

    16 hours ago

    Bolton, Canada Metro Supply Chain Full time

    JOIN OUR TEAM Metro Supply Chain is a strategic supply chain solutions partner for some of the world’s fastest growing and most recognizable organizations. We advance our customers’ business through innovative, real-world solutions within a culture that supports our communities, protects our environment and enables our team to thrive. Over the past 40+...

  • Csr (Customer Service Representative)

    16 hours ago

    Bolton, Canada LandscapeDirect Full time

    LandscapeDirect, a vibrant and innovative online garden center, is nestled in the picturesque rolling farmland of Caledon, Ontario. We pride ourselves on creating an engaging, youthful, and energetic work environment that resonates with our team's passion for the natural world. Our diverse range of positions, from casual to full-time opportunities, reflects...

  • Customer Service Representative

    2 weeks ago

    Bolton, Canada Metro Supply Chain" Full time

    Metro Supply Chain is a strategic supply chain solutions partner for some of the world’s fastest growing and most recognizable organizations. We advance our customers’ business through innovative, real-world solutions within a culture that supports our communities, protects our environment and enables our team to thrive. Over the past 40+ years, we’ve...